Peter Samir Megalaa
Customer Service Manager at Jovitronix
6th of October, Giza, EgyptWork Experience
Education
Bachelor's Degree in language and translation
Higher Institute for Administration Sciences - 6th of October CityJan 2003 - Jan 2007 - 4 yr
Bs
6thJan 2003 - Jan 2007 - 4 yr
High School - Thanaweya Amma
El Nasr Experimental Language SchoolJan 2000
Achievements
* Attained the highest performance levels and quality customer care, both meeting and exceeding requisite KPIs and targets; covering a huge amount of money within a very small period. * Significantly contributed to the retention of >98% service grading and <3% abandonment figure for customer service department.
Skills
- Microsoft Office
- Customer Service
- Training
- Operations
- Management
- Quality Management
- Technical Support
- Customer Support
- Quality Control
- Data Analytics
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Languages
Arabic
FluentEnglish
FluentGerman
Intermediate
Training & Certifications
Six Sigma Green Belt
sixsigma-institute online·2014TTT
XCEED·2010It network
United nations telecommunication·2008ICDL
2008ICDL
ICDL professional instruction·2001