
Peter Malak
Senior SCM & MFG Functional Consultant at El Sewedy Industries Group at El Sewedy Industries Group
Mokattam, Cairo, EgyptWork Experience
Senior SCM & MFG Functional Consultant at El Sewedy Industries GroupFull Time
El Sewedy Industries Group
Apr 2021 - Present -4 yrs, 2 months
Egypt , Cairo
- Job Details:1. Responsible for solving Oracle SCM & MFG application issues across three factories in 10th of Ramadan sector. 2. Solid experience with Oracle SCM & MFG process/requirements analysis, module set up and functional configuration, documentation, and ability to provide knowledge transfer. 3. Analyze complex work processes for improvement opportunities. 4. Anticipate key business issues, and implement comprehensive recommendations. 5. Participate in the design of high quality application architecture that meets organization’s business requirements. 6. Ensure that project deliverables meet quality standards & company requirements. 7. Provided assistance to users in mapping business practices, data gathering & implementing solution respectively. 8. Provide system training for end user on Oracle Application. 9. Daily production support by resolving system & user issues. 10. Responsible for improving business cycle in Oracle Apps Inventory, Purchasing (PO), Order Management (OM) and MFG. 11. Work with Technical team to develop new reports, personalization, Workflow and Customizations.
Oracle SCM Functional ConsultantFull Time
Sunny Pharmaceutical
Mar 2013 - Apr 2021 -8 yrs, 1 month
Egypt , Cairo
- Job Details:• Oracle SCM Functional Consultant expert with more than 7 years of in-depth experience in support and implementation. • Complete Oracle full life cycle implementations for the Supply Chain Management Modules. • Technical expertise in Oracle Apps Inventory, Purchasing (PO), Order Management (OM) and OPM. • Solid experience with business process/requirements analysis, module set up and functional configuration, documentation, and ability to provide knowledge transfer. • Provided assistance to users in mapping business practices, data gathering & implementing solution respectively. • Coordinated activities with Implementation team on creating test plans, documents, unit testing and correcting bugs for SCM & OPM modules. • Flow Testing for SCM (INV, PO, OM and OPM) modules & customized reports to make sure flow is working without any issues. • Ensure that project deliverables meet quality standards & company requirements. • Provide system training for end user on Oracle (Inventory- Purchasing-OM-OPM) modules. • Daily production support by resolving system & user issues. • Responsible for improving business cycle in Oracle Apps Inventory, Purchasing (PO), Order Management (OM) if needed. • Work with Technical team to develop new reports, personalization, Workflow and Customizations
Global Service Delivery - Cisco Spanish Customer Service and SupportFull Time
Xceed
Mar 2011 - Dec 2012 -1 yr, 9 months
Egypt , Cairo
- Job Details:Oracle Order Management, • Handle all Spanish & Latin America orders using Oracle e-Business Suite R12. • Responsible for making expedite, change & cancelation requested by Cisco customers to their orders. • Responsible for applying promotion & discounts on Cisco orders by validating customer’s BOM. • Responsible for tracking orders & make sure it has been fulfilled. • Tools that were used: A- Oracle e-Business Suite r12. B- Teleservice. C- Salesforce. D- Cisco dynamic configuration tool. E- Cisco Webex.
Senior Spanish Customer Service Representative at Raya Contact CenterFull Time
Raya Contact Center
Sep 2010 - Jan 2011 -4 months
Egypt , Cairo
- Job Details:Senior Spanish Customer Service Representative at Raya Contact Center “NetOne International” for telecom services to US market and also serves Canada and Australia. • Supervision of junior customer service representative. • Following up escalated requests. • Following up SR with technical team, also making outbound calls to follow with the customer if the problem has been solved or still exist. • Handle all Post and Pre-Paid customer accounts.
Education
Bachelor's Degree in Al-Alsun Spanish department
Ain Shams University (ASU)Jan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
Omar Ibn el Khattab Language schoolJan 2005
Achievements
1- Certificate Of Achievement - Oracle Developer Track (Next Academy). 2- Spanish Courses at Institute of Cervantes. 3- Computer Hardware & Software at Yat Academy.
Skills
Languages
Arabic
FluentEnglish
AdvancedSpanish
Intermediate
Training & Certifications
Oracle Database Developer
Next Academy·2020Certificate Of Achievement - Oracle Developer Track (SQL, PL/SQL, Forms and Reports)
Next Academy·2020Oracle Process Manufacturing
Cite (Oracle Partner)·2018Oracle Supply Chain Management
Cite (Oracle Partner)·2013