Peter Magdy Wahba

Corporate TrainerFull Time

• Job Details: Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.  Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.  Creating and modifying Soft Skills Material for Cairo’s Site.  Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager.  Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, surveys, and revises programs based on results of evaluations.  Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results.  Attend weekly Conference calls with SONY to discuss performance metrics, TTT and other products trainings updates.  Collate and maintain records of all trainings undertaken within Cairo Office.  Maintain daily reports & collating weekly reports.  Work in line with EMEA Training & Quality team to achieve performance metrics.

Corporate TrainerFull Time

• Job Details: Deliver customer service and soft skills sessions through utilizing innovative training techniques (e.g. Gamification, design thinking).  Deliver culture acumen sessions to raise trainees’ cultural awareness and help them gain effective communication skills.  Deliver language training and accent coaching in adherence to Teleperformance Academy training methodology aiming at developing calibers’ language skills in order to meet offshore accounts criteria.  Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts.  Accountable for achieving individual training performance metrics.  Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs.  Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.  Assist the new trainers through observing their classes, delivering constructive feedback and coaching them on several delivery skills.  Produce training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aides.  Participate and contribute to the continuous learning culture, department policies and procedures.

English Language InstructorPart Time

• Job Details: Deliver lessons in accordance with Berlitz teaching principles; and focused on the interests and needs of the students, working with privates and groups of different sizes at the Language Center (LC) and at off-site locations.  Fulfill ongoing responsibilities to customers as required by the Berlitz Learning Cycle.  Assessing existing and prospective customers' level of proficiency.  Providing evaluation for progress reports and certificates. Peter Magdy Wahba Metias 25 Denshway St., Shoubra, Cairo, Egypt. Tel: +2022022672 Mobile: +2-01206634507 Email: pmwahba@gmail.com  Provide effective feedback and advice; recommending appropriate product services to meet customers' needs.  Deliver counseling sessions to students in liaison with the Language Instruction Supervisor.  Can be asked to help promote LC activities to customers.  Actively participate in own professional self-development plan, directed and supported by the LIS/MI, including lesson observations, peer observations, workshops, etc.  Handle any administrative tasks or teaching tasks that the LIS would delegate.  Maintain an impeccable customer focus in the delivery of all duties.