Peter Estephan

Orange Business Services

• Senior Product Development and Lifecycle ManagerFull Time

  Feb 2023 - Present -2 yrs, 4 months

  Egypt , Cairo

  • Job Details:• Key actor in service development projects. • Designs and adapts the processes & tools to deploy new products or product evolutions within the operational entities. • Ensures the delivery of the projects on time and on budget while ensuring the end-to-end quality of the customer and operational journeys. • Intervenes upstream and downstream of service development projects for which the purpose is to design, develop and deploy new products or product evolutions. • Responsible for the following Quote-To-Bill processes: o Quotation and Commercial Ordering o Service Transition o Service Operation including Customer Service o Billing o Digitalization (customer portals and/or processes) • Understands the business requests and analyzes the requirements to co-construct the service with other stakeholders, especially with business processes design and IT development or evolution requests. • Creates the appropriate deliverables for the evolution of existing processes and tools. • Ensures the proposed solution aligns with the organization's global process strategy and positioning. • Act as a subject matter expert for the services/product. • Act as the primary point of contact regarding the area of expertise towards marketing, along with the project duration. • Analyze impacts of new product introduction or evolution on processes, organizations, tools, and costs; propose related adaptation and seek process owners’ approval; contribute to product Business Case definition by identifying and consolidating these costs, define operational business requirements; consolidate arguments to justify required processes & tools adaptation. • Harmonize new products & services conception within commercial and technical catalogs. • Build training modules, lead & conduct training sessions to ensure operational teams can operate new products.
• Senior Handover Project & Program ManagerFull Time

  Jul 2018 - Feb 2023 -4 yrs, 7 months

  Egypt , Cairo

  • Job Details:Responsible for Service Improvement and Handover enhancements for end to end service delivery for designated customers in coordination with Operations Architects, VSMs, Operational Teams and Product management. Responsible to evaluate al actions from an operational perspective and readiness from Pre-sales, Design, Implementation al the way through operations as a mid-sales and after sales point of contact engaging Operations Architects and Operational contacts as needed. In addition, after site is moved over to operations; responsible to communicate with CSM and Operational teams to analyze any occurring problems or requests from the operational side to make sure it is taken through the right channels to correct any faulty processes or integrity of data across tools and documentation from the implementation phase. Involved in the initial kickoff of the project to share the vision and proposed solutions/ deadlines etc. And be able to share concerns/processes and procedures early on. Quality Assurance through periodicaly re-visiting the customer builds through operations, architects, VSMs, BOMs and CSMs colecting feedback to ensure customer success by addressing any gaps initiating internal SIP for services and interlock enhancement proactively. Acting as a catalyst for change and improvement in performance and quality of interlocks, and customer standards. Recording, analyzing and distributing statistical information based on outcome of internal enhancements (before and after) for initiated SIPs/ general improvement plans, external customer satisfaction and internal customer satisfaction. Engagement of GPO and relevant parties for process enhancement and re-structuring as needed reference to proper feasibility study and engagement of stakeholders through proper stakeholder identification with Agile Practices. Ensure Data Integrity from processes, tools and documentation ensuring constant enhancements between entities involved in a single chain See less.
• IPT lead Solution Consultant & presalesFull Time

  Mar 2011 - Jul 2018 -7 yrs, 4 months

  Egypt , Cairo

  • Job Details:Working as an IPT Solution Consultant - Customer requirements analysis. - Acting as pre-sales consultant for some of the organic growth activities as needed. - Low-level design deliverable (including migration scenario). - Acceptance test plan delivery. - Offline configuration. - Remote configuration. - Liaise directly with customer to obtain all relevant technical information for successful design, order validation & project delivery. - Post-implementation fine-tuning and troubleshooting. - Remote support during acceptance. - Customer training preparation. - Consistently deliver high quality billable technical service to existing and new clients ensuring that customer satisfaction is maintained or improved. - Contribute to knowledge management through documentation of completed assignments in the form of case studies, author white papers or presentations on technical solutions and services offered by Orange. - Participates in projects as part of a project organization respecting cost, quality and time constraints - Delivered solution design and supported the implementation of large and small IP Telephony solutions. - Defined migration scenario of business critical customers and sites. • Projects In progress: - World Bank • UC design based on CUCM 8.6, CUC 8.6. - Eco Bank • UC design based on CUCM 8.6, CUC 8.6. - Hapaglloyd • UC design based on CUCM 8.0, CUC 8.0, CUEAC 8.0.0.5, and CUCiMOC. • UC Roll-out based on centralized Cisco Solution. - APMM • UC design based on CUCM 8.0, CUC 8.0, CUEAC 8.0.0.5, and BE6000. - SGS • UC design based on CUCM 9.2, CUC 8.0, CUEAC 8.0.0.5. • UC Roll-out based on centralized Cisco Solution. - Heineken • B2GaaS service "Business Together as a Service to facilitate access to unified communications and collaboration services in the cloud" - AMCOR • B2GaaS service "Business Together as a Service to facilitate access to unified communications and collaboration services in the cloud"