Peter Abdou

Technical Support EngineerFull Time

• Job Details:Provided technical support and analysis to the IT change management forStorage and backup solutions• Developed change plans to our customers and performed upgrades,hotfixes and configuration changes for wide portfolio of EMC products with theobjective of minimizing and eliminating risk during the process. • Participated as part of the escalation team to provides consultation tocustomers and colleagues, and help to investigate and handle escalated cases• Product portfolio included XtremIO, VNX, VNXe, Isilon, Avamar, DataDomain, Avamar Extended Retention.