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Perihan Elbaz

Aiming for Quality and Professionalism

Heliopolis, Cairo, Egypt

Work Experience

  • Service Delivery ManagerFull Time

    GCS

    Oct 2013 - Jul 2021 -7 yrs, 9 months

    Egypt , Cairo

    • Job Details:• Responsible for day-to-day management and execution of the project, including management of Nissan North America business and technical resources to meet work plan target dates. • Creates and maintains project work plan, status reports. • Manages project scope and change management process. • Facilities issue resolution and risk mitigation. • Communicates issues, risks, changes, and progress to the Project Steering Committee. • Coordinates with GCS Technology Lead for key integration points. • Responsibility for the total user experience design of the project/product. • Has an overall responsibility for analysis documents deliverable. • Examine existing business models and the flows of data in the business. • Design an appropriate improved IT solution. • Working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction.

  • Senior Principal – UX LeadFull Time

    Jidari

    Mar 2012 - Oct 2013 -1 yr, 7 months

    • Senior Business Analyst Manager (Project Manager)Full Time

      GCSSD

      Jan 2010 - Feb 2012 -2 yrs, 1 month

      • Senior UCD ConsultantFull Time

        Globe Soft

        May 2008 - Dec 2009 -1 yr, 7 months

          • Education

          • Ph.D in Information System

            Cairo University (CU)

            Jan 2006 - Jan 2009 - 3 yr

          • Msc in Computer Science

            Cairo University (CU)

            Jan 2003 

          • Bachelor's Degree in Information System

            Sadat Academy for Management Sciences (SAMS)

            Jan 1995 

          • High School - Thanaweya Amma

            Elnamozageia

            Jan 1992 

          Achievements

          o Used MS Excel to develop complete resources allocations with Complete information about resources, projects, and time management. o Achieved 95% better performance by introducing UCD methods for Egyptian software companies. o Collaborated with team of 23 in the development of BIRT Nissan North America (USA, Canada). o Supervised team of 25+ staff members; full time, part time, remotely. o Documented and resolved production issues led to build trust with clients. o Designed a new workflow to improve overall query performance. o Successfully completed projects within budget and ahead of schedule. o Promoted to UCD department Head with 5 years of employment. o Founding member of Jidari.com o Travelled internationally to lead customer satisfactions relationships and to participate in business requirements (Dubai – USA – Canada). o Travelled as one of the Raya Achiever Club. * Mentioned 110+ times in Academic Papers

          Skills

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          Languages

          • Arabic

            Fluent

          • English

            Advanced

          Training & Certifications

          • • How to Design for the Big: User Centric Innovation and Strategy. One of CXA (Certified User Experience Analyst) Certification courses.

            Human Factor International·2011

          • Designing for Emerging Markets

            Cairo University·2011

          • Agile Awareness

            Cairo University·2008
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