Basic Info

Passant Abdelaziz

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Human Resources Specialist at HorizonTechs

Experience Details

Human Resources Specialist

Human Resources

Experienced (Non-Manager)

-Responsible for all recruitment Tasks for all exempt and nonexempt personnel, students and temporary employees.
-Discussing with line managers for job specifications, job duties, qualifications and skills.
-Receiving Hiring Request from the Line Managers and working on it with a SL time.
-hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks, conducts new-employee orientations.
-Assists in various human resource plans and procedures for all organization (personnel, Compensation program; performance management system & KPI, training needs analysis (TNA), and Coordinate, monitor and evaluate the training activities.
-Maintains human resource records and compiles reports & Handles employee relations.
-Preparing weekly and monthly reports to the HR Manager.
-Work with the HR Manager to develop and implement standard processes and procedures that support the best HR functions.


Company Details

HorizonTechs (multinational)

Egypt

11-50 employees

Information Technology Services, Computer Software

N/A

Mar 2017 to present (10 months)
Offshore Accounts Recruitment Specialist at Wasla Outsourcing

Experience Details

Offshore Accounts Recruitment Specialist

Human Resources

Entry Level

-Builds applicant sources by researching and contacting community services, colleges, Freelance recruiters, Social media, and Employment websites; providing our organization information, and the opportunities we have.
-Determines applicant requirements by studying job description and job qualifications.
-Conducting Phone interviews and scheduling face to face interviews.
-Test the candidates and prepare their documents for the interview.
-Auditing documents and Sending reports to the supervisor.
-Ensure compliance of recruitment processes for the offshore accounts (evaluation criteria) to all team.


Company Details

Wasla Outsourcing

Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Jan 2016 to Mar 2017 (1 year 2 months)
Senior Technical support Agent at Vodafone international Services - Irish Account

Experience Details

Senior Technical support Agent

Customer Service/Support

Experienced (Non-Manager)

-Responsible for dealing with customers via outbound calls or the Internet for the purpose of verifying information and updating customer data as needed.
-resolving routine problems with products or services which cannot be handled by the care agents "front line".
-Build a good Rapport with Customers over the phone.
-Obtain and evaluate all relevant information to handle customer and service inquiries.
-Meeting service level in handling all transactions measured through productivity reports.
-Maintain the customer Satisfaction to make sure he is promoting our brand.
-Mentor and support new employees.
-Accuracy in handling all assigned tasks.
-Attendance and punctuality.
-Maintain professional work relationships with colleagues, supervisor and manager.


Company Details

Vodafone international Services - Irish Account (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2015 to Jan 2016 (7 months)
International Account Adviser-UK Account at Vodafone international Services

Experience Details

International Account Adviser-UK Account

Customer Service/Support

Entry Level

-First line billing and charge team agent handling Vodafone UK customers inquiries and problems.
-Responsible for handling all the customers' inquiries; through providing the information needed or solving the problems encountered.
-Help Customer's pay bills.
-Own and manage the client relationship: resolving calls efficiently and effectively.
-Work as part of a team to ensure offering The best Customer Support at all times.
-Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
-The main purpose is to facilitate and provide a Vodafone global customer experience standard.


Company Details

Vodafone international Services (multinational)

Egypt

N/A

Telecommunications

N/A

Sep 2012 to Jan 2015 (2 years 4 months)
Summer Trainee (intern) at Vodafone Egypt

Experience Details

Summer Trainee (intern)

Human Resources, Customer Service/Support, Marketing/PR/Advertising

Entry Level

Students summer internship program. I was trained in the HR Department
-HR training we learned how to ( Screening CVs,Calling Candidates,and recruitment reports)
-Communication and Soft skills Training we Learned ( we learned how to communicate professionally and effectively with Managers and Our colleagues, in addition to the soft skills Like team Work,presenting,Negotiating,Active Listening and Thinking)


Company Details

Vodafone Egypt (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2012 to Aug 2012 (2 months)

Achievements


being Top achiever Since the First Month I joined Till now


I was the best Performer In 2014 1st Quarter so I worked as HR Recruiter On Loan


i was Nominated To join This Year Without Passing Through The Selection Process again


Education

College Diploma in Human Resources Management

Education Details

College Diploma

Human Resources Management

American University in Cairo (AUC), Egypt

A / Excellent / 85 -100%

N/A

N/A

American University in Cairo (AUC)
2016 - 2017
Bachelor's Degree in languages And Translations

Education Details

Bachelor's Degree

languages And Translations

Ain Shams University, Egypt

C / Good / 65 - 75%

Chinese Language that was My Major and Minor Language Was English

N/A

Ain Shams University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Dr.Samer Fahmy Experimental Language School

Egypt

2011

A / Excellent / 85 -100%

N/A

Dr.Samer Fahmy Experimental Language School
2011

Certifications

Certificate details

intel Learn Program

Sep 2009

95%

N/A

N/A

Ministry Of Telecommunication

N/A

Certificate details

High school Top Student Certificate

Sep 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Human Resources

Apr 2012

Ain shams university

N/A

Training/Course Details

Human Resources

Aug 2012

Vodafone

N/A

Training/Course Details

Time Management Workshop

Dec 2016

AUC

N/A

Jobseeker photo

Profile Skills and Keywords

ArabicArt WorkBusiness-orientedChineseComputer SoftwareCustomer ServiceCustomer-orientedCyclingDealing With PeopleEnglishFootballGermanHandles StressHard WorkerHigh School Top Student CertificateHorizonTechsHuman ResourcesHuman Resources (HR)Human Resources ManagementHuman Resources SpecialistInformation Technology ServicesIntel Learn ProgramInternational Account Adviser-UK AccountInternet ResearchInterviewingJob AnalysisJob DescriptionLanguages And TranslationsMarketingMicrosoft OfficeMoviesOffshore Accounts Recruitment SpecialistOffshoringOutsourcingReadingRecruitmentSenior Technical Support AgentSummer TraineeSupportTeam PlayerTelecommunicationsTime Management WorkshopTraining Needs AnalysisTranslationVodafone EgyptVodafone International ServicesVodafone International Services - Irish Account

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Chinese

Chinese

: Intermediate

: Intermediate

: Intermediate

: Intermediate

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: High

:

3-5 years

Translation

Translation

: Advanced

: Extreme - I love it!

:

3-5 years

Human Resources (HR)

Human Resources (HR)

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Microsoft office

Microsoft office

: Expert

: High

:

1-3 years

English

English

: Expert

: High

:

More than 7 years

Customer service

Customer service

: Expert

: High

:

1-3 years

Job Analysis

Job Analysis

: Advanced

: Extreme - I love it!

:

1-3 years

job description

job description

: Advanced

: Extreme - I love it!

:

1-3 years

interviewing

interviewing

: Advanced

: Extreme - I love it!

:

1-3 years

Training needs analysis

Training needs analysis

: Advanced

: Extreme - I love it!

:

1-3 years

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

Less than 1 year

recruitment

recruitment

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Hard worker, Customer-oriented, Handles Stress, Team Player

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