Paula Gaid Shawky

Associate sales manager delegateFull Time

• Job Details:✓ Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved. ✓ Monitored and analyzed customer feedback to identify opportunities for improvement. ✓ Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments. ✓ Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients. ✓ Led a successful sales team by providing motivational coaching and performance-based incentives. ✓ Analyzed market trends to identify new business Opportunities, leading to expansion into profitable territories. ✓ Handled customer relations issues, enabling quick resolution, and client satisfaction. ✓ Compiled and analyzed data to determine approaches to improve sales and performance. ✓ Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement

Customer Support AdvisorFull Time

• Job Details:✓ Helped large volume of customers every day with positive attitude and focus on customer satisfaction. ✓ Responded to customer calls and emails to answer questions about products and services. ✓ Maintained a high level of professionalism when interacting with customers, ensuring positive Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers. ✓ Clearly communicated product features and benefits, helping customers make informed decisions about their purchases. ✓ Clarified customer issues and determined root cause of problems to resolve product or service complaints.

B2B Travel Adviser & Backoffice agentFull Time

• Job Details:Sales and after sales support on Amadeus ✓ Enhanced client satisfaction by providing personalized travel recommendations and itineraries. ✓ Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service. ✓ Developed strong relationships with clients, leading to repeat business and referrals. ✓ Referenced company contracts and rate desk to balance rate and revenue for client and company. ✓ Input data into Software to improve business efficiency and reduce costs by automating operations workflow. ✓ Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.