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Paul Boutros Saweris

Account Manager at Naqel Express

Cairo, Egypt

Work Experience

  • Account ManagerFull Time

    Naqel Express

    Oct 2020 - Present -4 yrs, 8 months

    Saudi Arabia , Jeddah

    • Job Details:-Developing and maintaining client relationships. - Following up with existing clients. -Handling client complaints and solving their problems. -Conducting market research to identify selling possibilities and evaluate customer needs. -Actively seeking out new sales opportunities through cold calling, networking and social media. -Setting up meetings with potential clients and listening to their wishes and concerns.
  • Account ManagerFull Time

    UPS

    Oct 2019 - Feb 2020 -4 months

    Egypt , Cairo

    • Job Details:-Developing and maintaining client relationships. - Following up with existing clients. -Handling client complaints and solving their problems. -Conducting market research to identify selling possibilities and evaluate customer needs. -Actively seeking out new sales opportunities through cold calling, networking and social media. -Setting up meetings with potential clients and listening to their wishes and concerns.
  • Senior Sales ExecutiveFull Time

    Etisalat UAE

    Jul 2016 - Jan 2019 -2 yrs, 6 months

    United Arab Emirates , Dubai

    • Job Details:-Handled deputy managers tasks. -Achieve sales Department objectives. -Conduct training sessions to the Account sales staff to enhance their product knowledge on regular basis. -Manage all Account logistics & financial issues. -Achieve the distribution objectives (Stock availabilities – visibility – coverage) per each account. -Making offers and proposals in both English and Arabic to the appropriate target groups Communicating with customers. -Handle client complaints and deal with the existing database client of the company. -Familiar with CRM system.
  • Customer Service AgentFull Time

    Teleperformance

    Jul 2014 - Jun 2016 -1 yr, 11 months

    Egypt , Cairo

    • Job Details:-Act as a front-line interface with customers of DU based in UAE. -Provide high profile and selected customers with high quality and high speed recovery, information and assistance regarding problems with their products and services. -Provide a Single Point of Contact ("SPOC") to meet the service and communications needs of both the Customer and du in order to satisfy their objectives. -Directly interact with customers to resolve problems, and offer general assistance. -Associates handle complaints, document incidents, and report requests for further assistance. -Monitor, own Incidents and customer queries, and provide a dedicated communications channel for other Service Management disciplines and the customer, providing high quality front line service to customers by upholding du core values.
  • Education

    • Bachelor's Degree in Accounting

      Helwan University

      Jan 2014 

    • High School - Thanaweya Amma

      Patriarchal College by Ramses-Cairo-Egypt.

      Jan 2008 

    Skills

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    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Beginner
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