
Paul Boutros Saweris
Account Manager at Naqel Express
Cairo, EgyptWork Experience
Account ManagerFull Time
Naqel Express
Oct 2020 - Present -4 yrs, 8 months
Saudi Arabia , Jeddah
- Job Details:-Developing and maintaining client relationships. - Following up with existing clients. -Handling client complaints and solving their problems. -Conducting market research to identify selling possibilities and evaluate customer needs. -Actively seeking out new sales opportunities through cold calling, networking and social media. -Setting up meetings with potential clients and listening to their wishes and concerns.
Account ManagerFull Time
UPS
Oct 2019 - Feb 2020 -4 months
Egypt , Cairo
- Job Details:-Developing and maintaining client relationships. - Following up with existing clients. -Handling client complaints and solving their problems. -Conducting market research to identify selling possibilities and evaluate customer needs. -Actively seeking out new sales opportunities through cold calling, networking and social media. -Setting up meetings with potential clients and listening to their wishes and concerns.
Senior Sales ExecutiveFull Time
Etisalat UAE
Jul 2016 - Jan 2019 -2 yrs, 6 months
United Arab Emirates , Dubai
- Job Details:-Handled deputy managers tasks. -Achieve sales Department objectives. -Conduct training sessions to the Account sales staff to enhance their product knowledge on regular basis. -Manage all Account logistics & financial issues. -Achieve the distribution objectives (Stock availabilities – visibility – coverage) per each account. -Making offers and proposals in both English and Arabic to the appropriate target groups Communicating with customers. -Handle client complaints and deal with the existing database client of the company. -Familiar with CRM system.
Customer Service AgentFull Time
- Job Details:-Act as a front-line interface with customers of DU based in UAE. -Provide high profile and selected customers with high quality and high speed recovery, information and assistance regarding problems with their products and services. -Provide a Single Point of Contact ("SPOC") to meet the service and communications needs of both the Customer and du in order to satisfy their objectives. -Directly interact with customers to resolve problems, and offer general assistance. -Associates handle complaints, document incidents, and report requests for further assistance. -Monitor, own Incidents and customer queries, and provide a dedicated communications channel for other Service Management disciplines and the customer, providing high quality front line service to customers by upholding du core values.
Education
Bachelor's Degree in Accounting
Helwan UniversityJan 2014
High School - Thanaweya Amma
Patriarchal College by Ramses-Cairo-Egypt.Jan 2008
Skills
- PC Literacy
- Intellectual Thinking
- Creative
- Soft Skills
- Probation
- Excellent Communication Skills
- Ability to work under pressure
- Microsoft Office
- Microsoft Outlook
- Problem Solving
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Languages
English
FluentArabic
FluentFrench
Beginner