Paul Salloum

It ManagerFull Time

Deputy IT ManagerFull Time

Deputy IT ManagerFull Time

• Job Details: Perform end-of-day, end-of-month, and end-of-year closing and print all the reports generated, and distribute them to the departments accordingly.  Ensure all reports are fully automated to comply with Central Bank and Head Office requirements. Maintain and apply modifications to these reports in addition to the proper documentation of these modifications.  Implement and update Central Bank applications (BCC, STR, BCF, CDR, SIC, UPCS).  Perform backup for all systems (AS400, AD, Exchange Server, Swift, File Server, and Users PCs) and ensure proper storage of backup media as per policies & procedures.  Participate in I.T. projects, provide and develop training for users where needed.  Provide technical support to Swift users.  Provide IT support per request from various users. Investigate and troubleshoot issues.  Develop, update, and maintain IT related policies, procedures, forms, manuals, system upgrades and fixes logs, software releases log, consumable usage logs, helpdesk incident log.  Maintain all the hardware – laptops, computers, servers, photocopiers, scanners, printers, phones, faxes, check readers, check encoders, barcode readers, Wifi access points and routers, print servers, and terminals.  Track all hardware (name, model #, type, serial #, location etc…), and software (licenses, CD library, manuals, etc...).  Implement security levels for each user on shared resources.  Monitoring and managing system resources including resources usage, disk usage, antivirus, patches deployment, as well as access to equipments in the computer room.  Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups (Windows & AS400).  Apply OS and software patches and upgrades on a regular basis, and improve administrative tools and utilities. Configure / add new services as necessary.  Perform ongoing performance tuning, hardware upgrades, preventive maintenance and resource optimization as required.  Performing the maintenance, upgrade and troubleshoot of the branch connectivity with KSA and needs: as per request of KSA’s team.  Assist in planning and implementing contingency site, carry on disaster recovery and business continuity tests.