Patrick Basem

Technical Support EngineerFull Time

• Job Details: Acted as the main technical liaison between customers and international manufacturers of security equipment, including X-ray machines, walk-through metal detectors, road blockers, and vehicle barriers.  Provided real-time remote and on-site technical support to clients across various sectors, ensuring prompt issue resolution and optimal system performance.  Completed certified product training courses to perform diagnostics, troubleshooting, and calibration on complex security systems.  Documented and communicated technical issues to manufacturers, ensuring efficient and accurate feedback loops.  Collaborated with sales and installation teams to ensure post-deployment support and high client satisfaction.