Patricia Wanjiru Wangui

Administration Officer/PROFull Time

• Job Details:Executive Assistant to CEO • Maintain and coordinate the CEO's appointment schedule by planning and booking meetings, conference calls, events scheduling and travel. • Manage visa procurement and travel. • Take minutes, write reports, prepare correspondence and prioritize items that need attention. Administration/Operations • Provide overall administrative support to the company by upholding standard operating procedures. • Oversee the administration office ensuring it is functioning systematically at its optimum performance. • Maintain, update and renew service provider’s contracts. • Maintain office supplies inventory by checking stock to determine inventory level, anticipating needed supplies; placing and expediting orders for supplies and verifying receipt of supplies. Client Relationship Manager (Key Account) • Pursue and assist in generating new business opportunities. • Ensuring excellent customer service and client satisfaction. • Manage client relationships, develop account plans and deliver proposals. • Resolving any challenges or any outstanding issues. • Gain and have solid knowledge of competitors. Government Liaison • Manage the company while dealing with the local government as a Public Relations Officer while acting as a liaison between the two parties. • Oversee all processes, services and all related issues on the client portal by use of Tasheel Software and procedural capturing data in a timely and efficient manner. • Maintain, observe and renew all Trade Licence, Establishment Card and other related regulatory and compliance licences. • Maintain, observe and renew all staff contracts, visas and all associated documents for residency of employees.

Receptionist/Customer ServiceFull Time

• Job Details:Facilities, Administration and Service Desk coordination • First line contact for the department for all internal and external guests/visitors/contractors. • Support the work of the security department in service monitoring and contractor management, ensuring that the required standards are maintained. • Provide administrative support for facilities department to meet and realize our goals in service delivery. Service Monitoring and Customer Service/Concierge • Provide a welcoming coordinated function to meet and greet residents, visitors and service providers. • Provide information to the residents and visitors of the basic amenities in the locality (malls, cinemas, restaurants, tourist attractions and hospitals. • Take reservations and schedule programmes/events/conferences from residents and Facility Management Offices of Emaar in the multi-function rooms ensuring that all required information is recorded accurately. • Coordinate access control with the security department, being aware of basic fire prevention, response and safe evacuation procedures to mitigate security risks.

Hospital Administration ManagerFull Time

• Job Details:Management • In charge of at least 60 staff; coordinated and provided a central cohesive work force in managing the various departments as the team worked and functioned within the set guide lines, mission and vision of the hospital. • Liaison between the company and internal and external stakeholders. • Provided impartial leadership to all departments and ensuring that set guidelines are adhered to. • Carry out weekly inspections internally and externally, to ensure the building fabric is in good order, note any defects and raise it with the Head of Department. Quality Control/Compliance • Ensured all set standards of medical health care are observed as stipulated by the Ministry of Health, Medial Board of Dentists & Practitioners and all other stakeholders as provided by the legal framework of the Government of Kenya. • Provided support during both internal and external audits, scheduled inspections by the National Hospital Insurance Fund and other medical boards as provided to ascertain operations of the hospital are in tandem with the set standard operating procedures. • Carried out departmental inventory stock levels to ensure effective and efficient service delivery is achieved. • Ensured essential service utilities i.e. water, electricity, internet, telephone, distribution channels and security bills are paid on time and always functional and with back up. • Maintain, observe and renew Trade licences of the Hospital and manage the renewal of all licences for the medical practitioners (Consultants, Doctors, Nurses, Pharmacist In charge, Laboratory Technologist and related support staff) to ensure regulatory and compliance is observed. Administration/Operations • Support departments across the hospital in service delivery and monitoring, contractor management ensuring set standards are maintained. • Take daily audits in the wards and waiting areas to oversee operations of the practices, processes and procedures are as per set standards. • Assist in initial recruitment of staff across departments. Customer Relationship Manager (Key Account) • Develop and maintain client – business relationships. • Approach potential clients and establish relationships. • Provide excellent customer service and build long term relationships. • Resolve customer complaints quickly and effectively.