Basic Info

Patience Chitaunhike

8 years

Harare, Zimbabwe

Bachelor's Degree

Experienced

Work Experience

Service Consultant Supervisor at Africom Pvt Ltd

Experience Details

Service Consultant Supervisor

Customer Service/Support

Manager

1.Perform all administrative duties in the shop such as requisitions, reports, filing, courtesy calls etc.

2. Attending to all customer queries quickly and efficiently

3. Consulting customers about products sold

4. Performing all sales activities in the retail shop

5. Account activations on and airtime/ data bundle recharges

6. Offering technical assistance to all clients who come into the shop
7. After sales courtesy calls and technical assistance

8. Execution of customer support activities in the shop

9. Stock allocation and management

10. Conducting month-end stock count to monitor and eradicate variances

11. Ensuring Daily, weekly and month-end sale reports are done accurately and up to date

12. Coming up with branch targets, budgets and activities to ensure that set targets are met and business continuity is met

13. Monitoring shop activities regularly to ensure that they are adhering to the set targets
14. Cash registry

15. Supporting Account Managers and sales executives

16. Distribution of product brochures and information to customers
17. Continually acquiring new product knowledge and acquiring better selling skills

18. Keeping abreast of all completion, competitive issues, products and markets

19. Coming up with competitions, promos, activities and products that will retain clients as well as uptake new ones

20. Attending and participating in sales meetings, product seminars and trade shows

21. Offering Customer care on a face to face basis
Required Qualifications: Degree or Diploma in Marketing, Sales or Business Studies
At least 2 years in a similar position


Company Details

Africom Pvt Ltd

Harare, Zimbabwe

51-100 employees

Telecommunications

www.afri-com.net

Mar 2011 to Jun 2017 (6 years 3 months)
Project Administrator at Africom Pvt Ltd

Experience Details

Project Administrator

Administration

Experienced (Non-Manager)


1. Participate in the preparation of the Administration budget & plan by promptly providing the required information to line manager.
2. Assist the Enterprise Solutions Manager in developing and reviewing of office procedures, systems and practices that promote organisational efficiency and works with unit head in implementing and managing these administrative procedures
3. Review payment requests & purchase requisitions according to the administration budget line items and ensures payments are made promptly
4. Ensures that projects are properly resourced
5. Providing technical support for travel arrangements and accommodation for all Action Aid staff and partner organisations.
6. Maintaining the records for company related correspondence
7. Monitoring the progress the various projects that Africom implements for its customers
8. Keeps and updates the projects documents as when the projects are initiated and completed in project files.
9. Minute taking during meetings
10. Represent the Head of Department as and when necessary
11. Perform other administrative work as required within the department
12. Reconciling expenditure against budget, and produce expenditure statements for the same
13. Daily handling of petty cash
14. Ensuring that all vehicles and other serviceable assets are serviced, maintained in good working order and adequately insured
15. Ensuring that registration and insurance for vehicles and other assets is up to date at all times.
16. Processing all department requisitions and making follow-ups to ensure that they are all carried


Company Details

Africom Pvt Ltd

Harare, Zimbabwe

N/A

Telecommunications

www.afri-com.net

Jan 2015 to Dec 2015 (11 months)
Administrator and Consultant at Heedlex Study International

Experience Details

Administrator and Consultant

Administration, Customer Service/Support

Experienced (Non-Manager)

1. Preparation and maintenance of administration records of students, universities etc.
2. Preparation of meetings with students and parents, consultation questions and presentations

3. Maintenance of all financial records and accounts of the company
4. Ensuring availability of all required information at all times

5. Preparation of all reports
6. Coordinating and liaising with the branch in Bulawayo

7. Coming up with new marketing and advertising strategies
8. Monitoring competition in the environment

9. Welcoming and handling all clients and visitors

10. Consulting students

11. Assisting students with all applications
12. Making follow- ups on all students and their application process
13. Establishing and maintaining good relationships with students, parents, Government and education institutions such as schools, colleges and Universities
Required Qualifications: Diploma/Degree in Business Studies/ Marketing/ Customer Service
-Minimum of 1 year work experience
-Experience in a similar role is an added advantage


Company Details

Heedlex Study International

Harare, Zimbabwe

1-10 employees

Education

N/A

Aug 2009 to Dec 2010 (1 year 4 months)
Marketing and Sales Executive at Focus Incorporated

Experience Details

Marketing and Sales Executive

Marketing/PR/Advertising

Entry Level

• Acquiring Clients
• Finalizing contracts with customers
• Taking orders and delivering them to clients
• Performing all administration duties
• Monitoring and reporting on competitive activities in the

Qualifications- Diploma or Degree in Marketing/ Sales
- Minimum 1 year work experience
- Intern opening
-Administration qualification an added advantage


Company Details

Focus Incorporated

Harare, Zimbabwe

1-10 employees

Food Services/Restaurants/Catering

N/A

Jan 2009 to Jul 2009 (6 months)

Education

BBA in International Business

Education Details

BBA

International Business

V.B.S Purvanchal University, India

B / Very Good / 75 - 85%

Quantitative Methods Marketing Human Resources Banking and finance Research Methodology Business Organization and Environment Management Business Communication Accounts Economics IT Statistics

N/A

V.B.S Purvanchal University
2005 - 2008
High School - IGCSE

High School Details

IGCSE

Roosevelt Girls High School

Zimbabwe

2003

C / Good / 65 - 75%

N/A

Roosevelt Girls High School
2003

Certifications

IELTS
Nov 2016

Certificate details

IELTS

Nov 2016

7.5

N/A

N/A

British Council

N/A

This profile is fresh!
Last update 22 days ago.

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Profile Skills and Keywords

AdaptiveAdministrationAdministrator And ConsultantBrowsing The NetBusiness PlanningCateringCustomer ServiceCustomer-orientedDetails-orientedEducationEnglishFlexibleFood ServicesFrenchHindiIELTSInternational BusinessMarketingMarketing And Sales ExecutiveMeeting New PeopleMicrosoft OfficeOrganizerProject AdministratorReading NovelsRestaurantsService Consultant SupervisorSupportSupportiveTelecommunicationsTravelling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Hindi

Hindi

: Beginner

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Customer Service

Customer Service

: Expert

: High

:

More than 7 years

Administration

Administration

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Fields of Expertise

Administration

Administration

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Advanced

: High

:

5-7 years

Business Planning

Business Planning

: Intermediate

: Medium

:

3-5 years

Key Skills

Customer-oriented, Organizer, Flexible / Adaptive, Details-oriented, Supportive

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