Basic Info

Samar elmasry

More than 15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Principal assistant at Alzuhour Private International School

Experience Details

Principal assistant

Administration

Manager

Adheres to and enforces board policy, school guidelines, administrative directives, the Master Contract, and district standards.
. Enforces guidelines to maintain proper discipline and conduct.
. Assists in the development and administration of policies dealing with discipline, conduct, and attendance.
. Communicates relevant policies and procedures with regard to student discipline, conduct, and attendance to students, staff, and parents.
. Assists the Building Principal with student expulsions.
. Works with and assists faculty in the development of effective classroom discipline and organization.
. Maintains an effective and safe school environment.
. Assists Building Principal with fire, storm and tornado drills on a regular basis and is able to implement emergency evacuations and lock-downs effectively.
. Assists in curriculum development to meet the needs of all students.
. Prepares required reports and paperwork such as discipline reports, suspension reports, expulsion paperwork, discrimination complaints, injury reports, parent communications, and other paperwork as assigned.
. Works with the Building Principal in the preparation of appropriate handbooks.
. Assists in the selection and mentoring of staff.
. Supervises and evaluates certified and paraprofessional as assigned.
. Supervises support services as assigned.
. Assists in the development of an instructional budget.
. Works as a team member to meet the system-wide needs of the district.
. Assists in supervision of special events.


Company Details

Alzuhour Private International School

United Arab Emirates

N/A

Education

N/A

Aug 2012 to present (4 years 4 months)
Customer Service Assistant Manager –Key Account –Rent at Avis Rent A Car

Experience Details

Customer Service Assistant Manager –Key Account –Rent

Customer Service/Support

Manager

• Solving and investigating customer’s long-standing or complex problems passed on by the customer service assistants.
• Communicating politely with customers by email, letter, face to face, and telephone.
• Handling all customer complaints or major incidents, like customer ill health problem or a security issue.
• Visiting customers for the provision of one-to-one service and developing complaints or feedback procedures for the use of customers.
• Providing advice and help to customers using the products or services of the organization.
• Issuing compensations or refunds to customers and maintaining accurate and timely records of correspondence or discussions with the customers.
• Supervising customer service teams, learning about the products or services of the organization, and following up-to-date with modifications.
• Training staff or employees to deliver excellent customer service and involving in staff appraisals and recruitment process.
• Developing customer service standards, policies and procedures for the organization or department.
• Keeping abreast developments and changes in customer service field by reading pertinent journals, attending meetings and courses.
• Analyzing data or statistics to identify the customer service level, the organization is providing.


Company Details

Avis Rent A Car (multinational)

United Arab Emirates

N/A

Automotive

N/A

Aug 2010 to Jul 2012 (1 year 11 months)
Ramp operations Team Leader // Soca at Emirates Airlines /Dnata

Experience Details

Ramp operations Team Leader // Soca

Customer Service/Support

Experienced (Non-Manager)

• Provides leadership and direct supervision to a team of staff, who are undertaking all loading & equipment operation activities to handle in-coming and outgoing flights as allocated.
• Responsible for supervising the loading and off-loading of aircraft in accordance with the loading instructions, liaising with all departments and sections where required.
• Ensures that any loading deviation is authorized by the Dispatcher/Load Control before the release of an aircraft.


Company Details

Emirates Airlines /Dnata

United Arab Emirates

N/A

Airlines/Aviation

N/A

May 2008 to Jul 2010 (2 years 2 months)
Supervisor (KG-Primary Stage) at Kanana International Language School

Experience Details

Supervisor (KG-Primary Stage)

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Answer phones, making proper referral or handling as appropriate.
• Prepare reports, correspondence and forms using a wide variety of text editing software and managing features (formatting, editing, deleting, updating, etc.); create, test and implement Microsoft Word macros and templates.
• Disseminate information to appropriate parties in a timely manner; monitors and/or follows-up on appropriate items.
• Open, read, sort, prioritize and distribute incoming mail; ensure outgoing mail and packages are prepared properly and scheduled for delivery.
• Plan and organize work to ensure accurate and logical organization of files, documents and records; ensure effective control of forms; control confidentiality of files as necessary.
• Copy and/or fax documents.
• Monitor office supply inventory and order as necessary; ensure received supplies are correct and expensed appropriately; set-up and maintain tidiness within department/class rooms.
• Type and select appropriate format for presentations; recommends changes in the design and layout of existing presentations and reports.
• Manage multiple and/or complex calendars.
• Coordinate independently onsite/offsite meetings.
• Take, transcribe, and distribute meeting minutes without review or supervision.
• Serve as point of contact for information regarding areas of responsibility.
• Assist with and at times lead special projects as requested by supervisor.
• Organize and expedite workflow through department so as to comply with deadlines and priorities.
• Conduct and/or facilitate meetings.
• Provide management with status/activity reports.
• Mentor, and May at times, directs Administrative Assistants.
• Participate in interviewing Administrative Assistants for department openings.
• May be responsible for, at times, providing work direction to and training of other administrative personnel.


Company Details

Kanana International Language School

Egypt

N/A

Education

N/A

Feb 2002 to Apr 2008 (6 years 2 months)
Reservation/Ticketing/Check-in Supervisor at Ethiopian Airlines

Experience Details

Reservation/Ticketing/Check-in Supervisor

Customer Service/Support

Experienced (Non-Manager)

• An airline customer service supervisor oversees the inside gate or ticketing/check-in operations of all assigned flights during a scheduled work shift
• Oversee certain cross-utilized employees such as baggage handlers.
• Gate and ticketing needs keep them on call and highly active during delays, cancellations and the re-booking of flights.
• Oversees the employment needs of the employees, supervises and answers customer inquiries that require managerial level assistance.
• Responsible for the on-time performance of each flight arrival deplaning and flight departure boarding


Company Details

Ethiopian Airlines

Egypt

N/A

Airlines/Aviation

N/A

Jun 1989 to Jan 2002 (12 years 7 months)

Education

BA in English

Education Details

BA

English

faculty of arts ain shams university, Egypt

C / Good / 65 - 75%

English language and Literature

N/A

faculty of arts ain shams university
1984 - 1989
High School - American diploma

High School Details

American diploma

Saint Clare College

Egypt

1989

C / Good / 65 - 75%

N/A

Saint Clare College
1989

Training and Courses

Training/Course Details

Avis Induction Training

Sep 2010

Avis Rent A car

N/A

Training/Course Details

Get Online - Emirates Specific

Jun 2008

Emirates Airlines

N/A

Training/Course Details

Business Excellence :The Fundamentals of Quality

Jul 2008

Emirates Airlines

N/A

Training/Course Details

Dangerous Goods Handling

Aug 2008

Emirates Airlines

N/A

Training/Course Details

Performance Matters

Sep 2008

Emirates Airlines

N/A

Training/Course Details

Information Systems Protection - Information Security

Oct 2008

Emirates Airlines

N/A

Training/Course Details

Inside Management

Sep 2010

Avis Rent A car

N/A

Training/Course Details

Ramp operations Team Leader

Nov 2008

Emirates Airlines

N/A

Training/Course Details

Najm Suggestions and Nominations

Dec 2008

Emirates Airlines

N/A

Training/Course Details

Reservations

Jan 2009

Emirates Airlines

N/A

Training/Course Details

Dnata Ramp Safety

Feb 2009

Emirates Airlines

N/A

Training/Course Details

Airside Load Managent

Mar 2009

Emirates Airlines

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

AdministrationAirlinesAirside Load ManagentArabicAutomotiveAviationAvis Induction TrainingAvis Rent A CarBusiness Excellence :The Fundamentals Of QualityCommunicatorCreating IdeasCustomer ServiceCustomer Service Assistant Manager Key Account RentDangerous Goods HandlingDnata Ramp SafetyEducationEnglishFrenchGermanGet Online - Emirates SpecificHandles StressHandling ComplaintsInformation Systems Protection - Information SecurityInside ManagementLeadershipMicrosoft WordMotivationNajm Suggestions And NominationsNegotiatorPerformance MattersPrincipal AssistantProblem SolverRamp Operations Team LeaderRamp Operations Team Leader // SocaReservation/Ticketing/Check-in SupervisorReservationsStart A Charitable Organization To Help Abused WomenSupervisor (KG-Primary Stage)SupportTaking Care Of PeopleTeam BuildingTeam PlayerTravelWork For Long HoursWork Under PressureWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Fields of Expertise

Leadership

Leadership

: Expert

: Extreme - I love it!

:

More than 7 years

Motivation

Motivation

: Expert

: Extreme - I love it!

:

More than 7 years

Team Building

Team Building

: Expert

: Extreme - I love it!

:

More than 7 years

work under pressure

work under pressure

: Expert

: Extreme - I love it!

:

More than 7 years

work for long hours

work for long hours

: Expert

: Extreme - I love it!

:

More than 7 years

problem solver

problem solver

: Expert

: Extreme - I love it!

:

More than 7 years

Creating Ideas

Creating Ideas

: Expert

: Extreme - I love it!

:

More than 7 years

Handling Complaints

Handling Complaints

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Communicator, Negotiator, Problem Solver, Handles Stress, Team Player

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