Basic Info

Mohamed El Dib

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Specialist at Chance Recruitment Company

Experience Details

HR Specialist

Human Resources

Experienced (Non-Manager)

provide qualified candidates to the companies


Company Details

Chance Recruitment Company

Cairo, Egypt

1-10 employees

Human Resources

N/A

Dec 2015 to present (1 year)
Assistant leader at Raya Contact Center

Experience Details

Assistant leader

Customer Service/Support

Experienced (Non-Manager)

*Handling customer's inquiries completely and accurately.

* Resolve customer complaints and problems to the satisfaction of the customer.

* Enter customer data and other relevant into the contact center database as required.

* Alert the supervisor of issues and concerns that require escalation for complete resolution.

* Make calls outbound to follow up with customers.

* Help the recruitment team to recruit some qualified people.

* Make some tasks at company as a recruiter.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

www.rayacorp.com

Oct 2012 to Oct 2015 (3 years)
Freelancer Recruiter at ECCO Outsourcing

Experience Details

Freelancer Recruiter

Human Resources

Entry Level

Provide Qualified Candidates to the Company


Company Details

ECCO Outsourcing

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Feb 2015 to Aug 2015 (6 months)
Customer service at Etisal international company

Experience Details

Customer service

Human Resources

Experienced (Non-Manager)

1 - handle calls and complains with customers.
2 - help the leader at some tasks.
3 - help the HR department to recruit some qualified people.


Company Details

Etisal international company (multinational)

Cairo, Egypt

501-1000 employees

Computer Networking

http://www.etisal-int.com/

Oct 2011 to Apr 2012 (6 months)

Achievements


Thanks E-mail , high quality of call , 12/2013 ,help the customer in good way. Thanks E-mail, Help customer, 10/2014 , customer complains about the service and I can solve the problem.

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Nokrashy secondary school

Egypt

2006

A / Excellent / 85 -100%

N/A

El Nokrashy secondary school
2006

Certifications

Certificate details

HR certificate @AUC

Feb 2015

85 out of 100

N/A

N/A

AUC

This certificate consists of 7 subjects ( organizational behavior - compensation &benefits; - recruitment & selection - labor law- performance management - talent management - Strategic management)

Certificate details

English language course

Apr 2010

95 out of 100

N/A

N/A

AUC

N/A

Certificate details

English language course

Jul 2011

93 out of 100

N/A

N/A

Berlitz

N/A

Certificate details

English language course

May 2009

90 out of 100

N/A

N/A

Ministry of defense English language institute

N/A

HR certifica
Jun 2012

Certificate details

HR certifica

Jun 2012

96 out of 100

N/A

N/A

Australian Cultural Center NZD

N/A

Training and Courses

Training/Course Details

Seminar at at job hunting

Apr 2011

Dr. Ibrahim El Feky

N/A

Training/Course Details

Training at Choucair Marine Oil as administrator

Aug 2010

Choucair Marine Oil

N/A

Training/Course Details

Training at Misr Petroleum as accountant.

Jul 2010

Misr Petroleum

N/A

Training/Course Details

Training at Faisal Islamic Bank as accountant

Aug 2009

Faisal Islamic Bank

N/A

Training/Course Details

Training at Cairo Oil Refining as accountant

Aug 2008

Cairo Oil Refining

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAnalyticalArabicAssistant LeaderCRMCommunicatorComputer NetworkingConsumer ServicesCustomer ServiceEnglishEnglish Language CourseEtisal International CompanyFlexibleFreelancer RecruiterHR CertificaHR Certificate @AUCHR SpecialistHuman ResourceHuman ResourcesInitiativeMicrosoft ExcelMicrosoft WordMoviesNew SkillsPlannerRaya Contact CenterRecruitmentSeminar At At Job HuntingSiebelSportsSupportTeam WorkTraining At Cairo Oil Refining As AccountantTraining At Choucair Marine Oil As AdministratorTraining At Faisal Islamic Bank As AccountantTraining At Misr Petroleum As Accountant.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

Less than 1 year

CRM

CRM

: Advanced

: High

:

1-3 years

siebel

siebel

: Advanced

: High

:

1-3 years

Fields of Expertise

recruitment

recruitment

: Expert

: Extreme - I love it!

:

Less than 1 year

Customer Service

Customer Service

: Intermediate

: Medium

:

3-5 years

Human Resource

Human Resource

: Beginner

: Medium

:

1-3 years

Key Skills

Analytical, Planner, Communicator, Initiative, Flexible / Adaptive

Online Presence

mohamedeldeeb@live.commohamedeldeeb@live.com

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