PS

Passent Shabaan

Customer Service Team Lead

Faisal, Giza, Egypt

Work Experience

Teleperformance - Egypt

  • Customer Service Team LeadFull Time

    Sep 2024 - May 2025 -8 months

    • Job Details:On loan manager on duty for new hires the first 30 days of operations

  • Corporate TrainerFull Time

    Sep 2024 - May 2025 -8 months

    • Customer Success SpecialistFull Time

      Apr 2024 - May 2025 -1 yr, 1 month

      Egypt , Giza

    • English Language InstructorPart Time

      Oxford English Academy

      Jul 2023 - Mar 2024 -8 months

        • Teleperformance - Egypt

        Education

        • Bachelor's Degree in English Language and Literature

          Cairo University (CU)

          Jan 2022 

        Skills

        • Presentations
        • Communication
        • Proofreading
        • Copy Editing
        • Translation
        • Customer Support
        • Active listening
        • Customer Satisfaction
        • Microsoft Office
        • Team management
        View More

        Languages

        • Arabic

          Fluent

        • English

          Fluent

        • French

          Intermediate

        • Spanish

          Beginner

        Training & Certifications

        • Basic Spanish Vocabulary

          University of California Davis·2021
        Share this Profile