Passant Morsy Ali

Hr SpecialistFull Time

• Job Details:1. Recruitment and Hiring • Create and update job descriptions for all roles in the company. • Managing Job Postings for roles like Content Creator, Digital Marketing, Admin Assistant, Accountant, Lawyer, Immigration Specialists. • Screening Candidates and ensuring alignment with firm requirements (e.g. Bilingual Skills, and Technical Skills) 2. Employee Onboarding & Compliance • Assisting with work permits and immigration services for employees, as the firm offers immigration legal support. • Ensuring compliance with Egyptian labor laws, tax regulations, and employment contracts. 3. Payroll & Benefits Administration • Collaborating with the accounting team on payroll processing, tax filings, and financial compliance. • Managing employee benefits and part-time worker policies, as hinted in the HR taxonomy from Lexis Middle East. 4. Employee Relations • Resolve employee conflicts in a fair and professional manner. • Develop strategies to improve employee morale and engagement, ensuring a positive work environment. • Handle disciplinary issues in accordance with company policies, ensuring consistency and fairness. • Ensure the well-being of employees by creating a safe and supportive work culture. 5. Legal HR Support • Advising on labor law matters, disputes, and contract reviews, leveraging the firm’s expertise in employment law. • Outsourcing specialized HR tasks (e.g., legal research, contract drafting) through the firm’s Legal Process Outsourcing (LPO) services. 6. Performance Management • Oversee the performance review process, ensuring it is timely, transparent, and constructive. • Help managers set individual and team goals and ensure they align with the company’s objectives. • Identify training needs for employees and develop training programs to improve skills and performance. • Ensure regular feedback is provided to employees, addressing any performance issues or developmental opportunities. 7. Training and Development • Identify skills gaps and coordinate training programs to enhance employees’ skills.

Account Advisor- OSUFull Time

• Job Details:Investigate and resolve critical partner escalations with speed, accuracy, and professionalism Coordinate cross-functionally with logistics, customer care, and account management teams to identify root causes and drive resolution Ensure timely communication and follow-up with restaurant partners on escalated issues Analyze recurring problems and suggest process improvements to reduce future escalations Provide data-driven insights and reports to management for escalation trends and resolution timelines Act as a partner advocate while aligning with company policies and operational capabilities Support junior team members in handling sensitive cases and serve as a knowledge resource Solve the Customer's issues following the company process with Refund or compensation

Customer care representativeFull Time

• Job Details:Working for AT&T CoI receive inbound calls from American customers inquiring about their bills if it became high or there’s something they need to be explained for them, I also support technical department I’m working in Concentrix for AT&T company ISM account, so I support everything in the customer service as cell phones, home phones, internet and TVs. So I have to handle everything related to the bills and technical concern, if they want to add lines or upgrade their cell phones, or adding internet service or have issues need to be solved in the internet, also if they want to upgrade the speed beside all of this I’m also sales representative as I offer them if they want to add lines on their cell phone or adding or upgrading the internet service, try to sell lines as much as I can to achieve my targetmpany in concentrix.