Passant Mohamed Abdel Samie

Counter ManagerFull Time

• Job Details:I was managing the counter and its finances and paperwork. I handled the check ins & check outs. Updating customer invoices & daily activities forms. I made sure place is ready in the morning and before closing.

Order Management SpecialistFull Time

• Job Details:- Handling tickets - Interacting with Sales, Operations and functional groups to facilitate order flow and meet processing metrics. - Maintained knowledge of new product offerings and changes for order provisioning processes. - Liaised with management to resolve complex order issues and problems to maximize customer satisfaction. - Researched and addressed customer inquiries, questions and issues within 1 business days to promote optimal customer service. - Used SalesForce (Classic & Lightening) as main CRM to handle requests received from customers & other departments. Also to create accounts, quotes and to renew contracts when due.

Customer Care CoordinatorFull Time

• Job Details:- Working on the SAP CRM to place customers’ orders which made me gain an advanced knowledge in SAP. - Handling shipping documents and invoices to be sent to the customer or to the bank. - Resolving customer complaints via phone, email, mail. - Using telephones to reach out to customers to resolve any pending issues. - Assisting with placement of orders, credits & debits, or exchanges. - Facilitating the communication between departments for ex. The Planning, Shipping Dep. and the Sales teams.