Passant Ismail

Quality Assurance

• Job Details:Following up with the team when mistakes are found and communicating with the other team members to solve the pending issues. Auditing and analyzing performance against agreed features. Quality assurance roles and responsibilities includes call monitoring to provide actionable insights. Reporting the team mistakes is a key responsibility of QA analyst and working to solve the issues. Operations leader; train on how to use the evaluation feedback tool to coach the agents in order to improve. A closed loop coaching process works best so that as agents are coached. Driving innovation and optimizing processes.

Account Advisor - Telesales

• Job Details:Ask questions and inquiries to understand customer needs therefore closing sales. Answer questions about products or the company. Use scripts to provide information about medical conditions, updates medical profile and present their benefits. Keep records of calls and sales and record useful information. Ask customers questions to understand the customer’s requirements. Handle customers to finish our process with them. Using the data provided by telemarketing representatives to pursue promising leads with persuasion and persistence. Cold calling and helping to reduce negative reaction from leads.