Passant Elsayed

Customer Support RepresentativeFull Time

• Job Details:Answered calls of Hilton guests in the UK, Ireland, and the overflow of Hilton guests worldwide. Engaged in active listening with guests, confirming, clarifying information, and addressing their needs, requirements, and complaints with the Hilton. Responded efficiently and accurately to guests, explaining possible solutions, ensuring that guests feel supported and valued, and diffusing angry guests as needed. Made sales, upselling, and recommending rooms that suit guests' needs better

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