PA

Passant Amr

Operations Manager at Hsbc, Gsc Egypt

Maadi, Cairo, Egypt

Work Experience

  • Operations ManagerFull Time

    Hsbc, Gsc Egypt

    Jan 2023 - Present -2 yrs, 7 months

    Egypt , Giza

      • Teleperformance - Egypt

      • Assistant Contact Center ManagerFull Time

        Jan 2022 - Jan 2023 -1 yr

        Egypt , Cairo

        • Contact Center SupervisorFull Time

          Jan 2020 - Dec 2021 -1 yr, 11 months

          Egypt , Cairo

          • Line 2 Escalations RepresentativeFull Time

            Feb 2019 - Jan 2020 -11 months

            • Contact Center RepresentativeFull Time

              Sep 2018 - Feb 2019 -5 months

              Egypt , Cairo

              Education

              • Bachelor's Degree in International Business Administration

                Sadat Academy for Management Sciences (SAMS)

                Jan 2018 

              Skills

              • Computer Skills
              • People Management
              • Presentation skills
              • Communication
              • Leadership

              Languages

              • Arabic

                Fluent

              • English

                Fluent

              Training & Certifications

              • Six Sigma Green Belt

                Jidoka - Certified Center from IASSC·2023

              • Verified International Academic Qualifications

                World Education Services (WES)·2019

              • IELTS

                IELTS·2019
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