Passant Adel Mohamed

Customer Service – Personal BankingFull Time

• Job Details:providing excellent customer service and support to the bank clients. Ensuring customer’s satisfaction and loyalty. leveraging interpersonal and social networking skills to communicate effectively with customers, colleagues, and managers. In addition identify and address their needs and expectations. Delivered high-quality customer service by responding to inquiries, resolving complaints, and providing detailed information about banking products and services. Promoted and cross-sold retail banking products (e.g., savings accounts, credit cards, personal loans), consistently meeting or exceeding sales targets. Processed customer transactions and applications in compliance with internal policies and regulatory standards. Built and maintained strong customer relationships, resulting in increased satisfaction and retention. Educated clients on digital banking solutions, increasing the adoption of self-service channels. Collaborated with internal departments to address customer needs and ensure smooth service delivery.

Operation manager and space managerFull Time