Passant Mohamed Abdel Samie
Order Management Specialist
Giza, Giza, EgyptWork Experience
Customer Care CoordinatorFull Time
Givaudan
Jun 2014 - Nov 2019 -5 yrs, 5 months
Egypt , Giza
- Job Details:Working as a Customer Care Coordinator in Order-to-Cash Department at Givaudan Egypt. My main job description is: - Working on the SAP system to place customers’ orders. - Preparing the shipping documents and invoices to be sent to the customer or to the bank. - Resolving customer complaints via phone, email, mail. - Using telephones to reach out to customers to resolve any pending issues. - Assisting with placement of orders, credits & debits, or exchanges. - Facilitating the communicate between departments for ex. The Planning, Shipping Dep. and the Sales teams.
Call Center Representative Full Time
- Job Details:I worked in the British Council as a Customer Service Representative. I answered customers’ queries over the phone and replied to their e-mail plus communicating with them over the British Council Facebook page.
TranslatorFull Time
The Arabic Network for Human Rights Information (ANHRI)
Mar 2012 - May 2012 -2 months
Egypt , Cairo
- Job Details: I worked as a Translator in ANHRI. I translated articles from English to Arabic and from Arabic to English. I used to work as a simultaneous interpreter as well.
Education
B.A. in English Language & Literature
Cairo University (CU)Jan 2004 - Jan 2007 - 3 yr
High School - Thanaweya Amma
Al Giza secondary schoolJan 2004
Skills
Languages
English
FluentArabic
Fluent
Training & Certifications
BBSA
Future Generation Foundation (FGF), Cairo University·2007) Photoshop 8.0 Cs course
Cairo University (Faculty of Engineering).·2006Development of Thinking and Managerial Skills Program
(Pathways to Higher Education) Center for Advancement of Postgraduate Studies and Research in Engineering Sciences (Faculty of Engineering Cairo University).·2005