Pansea Adel Abdul fattah

Principle Project Service Delivery Engineer, PMPFull Time

• Job Details:Manage the coordination, implementation, administration, and execution of projects and performance standards. Manage several complex projects atthe same time Build credibility and relationships, and maintain communication with stakeholders at multiple level. Responsible for projects centricity forrunning smooth operations around scope,time, cost, quality, change, communication,risk, and integration Ensuring that SLAs are met, and deliverables are provided on time with high quality, drive lessons learned

Senior customer relations managementFull Time

• Job Details:Handling all commercial and technical requests orproblems related to our strategic Key Account customers as(National Post Office, E-Finance, CIB, AAIB, MIDB, Carrefour,Aramex, GASCO, Petrojet and Seif pharmacies) in aprofessional way. Follow up trouble tickets to avoid breached the SLA. Making customer visits, monthly reports, tracking the repeated problems training for new comers