profile-img

Parihan Fawzy Azer Antoun

-

Shubra, Cairo, Egypt

Work Experience

  • Customer service RepresentativeFull Time

    Orange Egypt

    Apr 2010 - Mar 2017 -6 yrs, 11 months

    Egypt , Giza

    • Job Details:- Handling different inquiries for corporate customers. - Solving customers' problems & following up any special cases. - Making some surveys. - Escalating urgent & strange issues or problems. - Making suggestions to facilitate our work. - Training new employees. - Making presentations & orientations. - Making different reports for the upper management. - Monitoring & evaluating new employees.

    • Education

    • Bachelor's Degree in English Commerce

      Menoufia University

      Jan 2005 - Jan 2009 - 4 yr

    • High School - Thanaweya Amma

      experimental Secondary School in Zamalek

      Jan 2005 

    Activities

    • Customer service Representative at NSGB

      Student Activity

      Jul 2008 - Aug 2008 -1 month

    • Secertary at HSBC

      Student Activity

      Jul 2006 - Jul 2006 

    Skills

    • Customer Service
    • Microsoft Word
    • Microsoft Outlook
    • Internet
    • Microsoft Powerpoint
    • Microsoft Excel
    • Adminstration
    • Human Resorces

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    • French

      Beginner

    Training & Certifications

    • French Language

      Institut français·2017

    • English Language

      British Council·2014

    • Foundation Certificate in Human Resources

      American University in Cairo ·2011
    Share this Profile