
Omar hassan saad
Telesales agent & Market researcher
Ain Shams, Cairo, EgyptWork Experience
Telesales agent & Market researcher Full Time
BDO Esnad
Sep 2016 - Jan 2016 -8 months
Egypt , Cairo
- Job Details:1-Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members. 2-Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. 3-Focuses sales efforts by studying existing and potential volume of dealers. 4-Submits orders by referring to price lists and product literature. 5-Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. 6-Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. 7-Recommends changes in products, service, and policy by evaluating results and competitive developments. 8-Adjust sales scripts to better target the needs and interests of specific individuals Develop content for sales presentations or other materials. 9-Conduct client or market surveys to obtain information about potential customers to monitor market conditions or trends.
High value customer service representative Full Time
- Job Details:1-Professionally address incoming questions and requests from customers in an efficient and accurate manner 2-Helping the customer to solve any problems they are facing. 3- Follow up with the customers till solving any problem and issues. 4-Follow up with other departments to finalize the cases and solve any issues. 5-Handling the customers complains. 6- Effectively report feedback in regards to customer concerns or service failures to management. 7- Giving the support for many internal departments like stores, collections, billing corporate. Activation departments , international services .
Education
BA in Accounting
Ain Shams University (ASU)Jan 2011 - Jan 2015 - 4 yr
High School - Thanaweya Amma
El -Salam College schollJan 2011
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Market Researching
BDO Esnad ·2014Financial accounting
Central management of financial affairs ·2013General & Conversation English
Armed Forces Institute ·2013