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Omar hassan saad

Telesales agent & Market researcher

Ain Shams, Cairo, Egypt

Work Experience

  • Telesales agent & Market researcher Full Time

    BDO Esnad

    Sep 2016 - Jan 2016 -8 months

    Egypt , Cairo

    • Job Details:1-Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members. 2-Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. 3-Focuses sales efforts by studying existing and potential volume of dealers. 4-Submits orders by referring to price lists and product literature. 5-Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. 6-Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. 7-Recommends changes in products, service, and policy by evaluating results and competitive developments. 8-Adjust sales scripts to better target the needs and interests of specific individuals Develop content for sales presentations or other materials. 9-Conduct client or market surveys to obtain information about potential customers to monitor market conditions or trends.
  • High value customer service representative Full Time

    Vodafone Egypt

    Jan 2014 - Aug 2014 -7 months

    Egypt

    • Job Details:1-Professionally address incoming questions and requests from customers in an efficient and accurate manner 2-Helping the customer to solve any problems they are facing. 3- Follow up with the customers till solving any problem and issues. 4-Follow up with other departments to finalize the cases and solve any issues. 5-Handling the customers complains. 6- Effectively report feedback in regards to customer concerns or service failures to management. 7- Giving the support for many internal departments like stores, collections, billing corporate. Activation departments , international services .
  • Education

    • BA in Accounting

      Ain Shams University (ASU)

      Jan 2011 - Jan 2015 - 4 yr

    • High School - Thanaweya Amma

      El -Salam College scholl

      Jan 2011 

    Skills

    • Telesales
    • Orcale
    • Customer services
    • Microsoft Office
    • Market Researching
    • micro dynamics

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Market Researching

      BDO Esnad ·2014
    • Financial accounting

      Central management of financial affairs ·2013
    • General & Conversation English

      Armed Forces Institute ·2013
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