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Omar Youssef Abdelazim Mohamed Ammar

Branch Manager at Orange Egypt

Siouf, Alexandria, Egypt

Work Experience

Orange Egypt

  • Branch ManagerFull Time

    Jan 2021 - Present -4 yrs, 5 months

    Egypt , Alexandria

    • Job Details:Retail Shop Manager (Orange Egypt) * Managed a sales team, consistently exceeding sales targets by over 106% for the past two years. Successfully coached and mentored staff, resulting in promotions for 2 to shop manager and deputy shop manager positions, and contributing to a low employee turnover rate (Reduced employee turnover by 87%) * Managed inventory levels to ensure product availability and optimize stock turnover. * Built strong relationships with clients, providing exceptional customer service and exceeding satisfaction targets by 96%. * Acted as Assistant Manager for the Area Manager during their absences, typically for a duration of 1-2 months per year, demonstrating the ability to take on additional managerial responsibilities. * Provided technical support to team and area, resolving technical issues and ensuring operational efficiency. * Increased Subscribers at ADSL by 60% and Orange Cash (Fintech Service) by 230%.
  • Deputy Branch ManagerFull Time

    Oct 2020 - Jan 2021 -3 months

    Egypt , Alexandria

  • Customer Service RepresentativeFull Time

    Vodafone Egypt

    Apr 2020 - Oct 2020 -6 months

    Egypt , Alexandria

    • Job Details:888 Work from home Project
  • Assistant Brand ManagerFull Time

    Air force commissary

    Mar 2019 - Mar 2020 -1 yr

    Egypt , Cairo

    • Job Details:Head cashier and assistant manager
  • Head cashierFull Time

    Miniso Life

    Aug 2018 - Jan 2019 -5 months

    Egypt , Alexandria

    • Job Details:Sales representative and cashier
  • Education

    • Bachelor's Degree in Tourism and Hotels

      Alexandria University (ALEXU)

      Jan 2013 - Jan 2018 - 5 yr

    • High School - Thanaweya Amma

      Victoria College

      Jan 2010 

    Achievements

    * Retail Shop Manager (Orange Egypt): Consistently exceeded sales targets by over 106% for the past two years. Successfully coached and mentored staff, resulting in promotions for 2 to shop manager and deputy shop manager positions, and contributing to a low employee turnover rate (Reduced employee turnover by 87%). * Top 10 Overachieving Agent at Vodafone Egypt 888 Customer Service (Previous Role): Leveraged exceptional customer service skills to consistently exceed expectations and achieve recognition among the top agents in the Alexandria region. * Certificate of Honor from High Value Management at Vodafone Egypt 888 (Previous Role): Received recognition for outstanding performance during the last quarter.

    Skills

    • Computer Programs
    • Computer Skills
    • Retail
    • Retail Sales
    • Communication
    • Customer Service
    • Sales Strategies
    • Sales Target
    • CRM Software
    • Sales
    View More

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Digital Marketing diploma

      Marketing modern academy·2023
    • Mobile maintenance course

      Muharram Bek Professional training centre·2021
    • Certificate of Honor for the performance during the last quarter From Vodafone Egypt Customer Service Management

      Vodafone Egypt / Customer Service Management·2018
    • Comsys Ultra

      Faculty of Hotels and tourism alexandria university ·2018
    • Oracle Telecommunications system

      Vodafone·2018
    • Citrix

      Vodafone Egypt / Customer Service Management·2018
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