
Omar Youssef Abdelazim Mohamed Ammar
Branch Manager at Orange Egypt
Siouf, Alexandria, EgyptWork Experience
Branch ManagerFull Time
Jan 2021 - Present -4 yrs, 5 months
Egypt , Alexandria
- Job Details:Retail Shop Manager (Orange Egypt) * Managed a sales team, consistently exceeding sales targets by over 106% for the past two years. Successfully coached and mentored staff, resulting in promotions for 2 to shop manager and deputy shop manager positions, and contributing to a low employee turnover rate (Reduced employee turnover by 87%) * Managed inventory levels to ensure product availability and optimize stock turnover. * Built strong relationships with clients, providing exceptional customer service and exceeding satisfaction targets by 96%. * Acted as Assistant Manager for the Area Manager during their absences, typically for a duration of 1-2 months per year, demonstrating the ability to take on additional managerial responsibilities. * Provided technical support to team and area, resolving technical issues and ensuring operational efficiency. * Increased Subscribers at ADSL by 60% and Orange Cash (Fintech Service) by 230%.
Customer Service RepresentativeFull Time
- Job Details:888 Work from home Project
Assistant Brand ManagerFull Time
Air force commissary
Mar 2019 - Mar 2020 -1 yr
Egypt , Cairo
- Job Details:Head cashier and assistant manager
Head cashierFull Time
- Job Details:Sales representative and cashier
Education
Bachelor's Degree in Tourism and Hotels
Alexandria University (ALEXU)Jan 2013 - Jan 2018 - 5 yr
High School - Thanaweya Amma
Victoria CollegeJan 2010
Achievements
* Retail Shop Manager (Orange Egypt): Consistently exceeded sales targets by over 106% for the past two years. Successfully coached and mentored staff, resulting in promotions for 2 to shop manager and deputy shop manager positions, and contributing to a low employee turnover rate (Reduced employee turnover by 87%). * Top 10 Overachieving Agent at Vodafone Egypt 888 Customer Service (Previous Role): Leveraged exceptional customer service skills to consistently exceed expectations and achieve recognition among the top agents in the Alexandria region. * Certificate of Honor from High Value Management at Vodafone Egypt 888 (Previous Role): Received recognition for outstanding performance during the last quarter.
Skills
- Computer Programs
- Computer Skills
- Retail
- Retail Sales
- Communication
- Customer Service
- Sales Strategies
- Sales Target
- CRM Software
- Sales
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Digital Marketing diploma
Marketing modern academy·2023Mobile maintenance course
Muharram Bek Professional training centre·2021Certificate of Honor for the performance during the last quarter From Vodafone Egypt Customer Service Management
Vodafone Egypt / Customer Service Management·2018Comsys Ultra
Faculty of Hotels and tourism alexandria university ·2018Oracle Telecommunications system
Vodafone·2018Citrix
Vodafone Egypt / Customer Service Management·2018