Basic Info

Osama Ahmed

3 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

IT Specialist at Etisal International

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

- Assign users and computers to proper groups in Active Directory.
- Provide first level contact and convey resolutions to customer issues.
- Install, test and configure new workstations, peripheral equipment and software.
- Troubleshooting network problems and outages.
- Respond to requests for technical assistance in person, via phone, electronically.
- Perform timely workstation hardware and software upgrades as required.


Company Details

Etisal International (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisal-int.com/

Jul 2016 to present (5 months)
Network Engineer at Noor Network

Experience Details

Network Engineer

IT/Software Development

Experienced (Non-Manager)

Noor Network is not a professional company, however it's a project I Started in my home town to cover my village with Wi-Fi connection, and now it's covering an area of 3 KM and has more than 80 subscribers.


Company Details

Noor Network

Qena, Egypt

1-10 employees

Computer Networking

N/A

Apr 2014 to Jun 2016 (2 years 2 months)
Helpdesk at Mena for touristic & Real-Estate investment

Experience Details

Helpdesk

IT/Software Development

Entry Level

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Provide users with the right solution and highlight IT product's benefits.

Install, modify, and repair computer hardware and software.

Troubleshoot and resolve end user's problems face to face or remotely.


Company Details

Mena for touristic & Real-Estate investment

Maadi, Cairo, Egypt

51-100 employees

Real Estate/Property Management

N/A

Aug 2013 to May 2014 (9 months)
Customer Service Representative at Vodafone

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

-Maintains financial accounts by processing customer adjustments.

-Recommends potential products or services to management by collecting customer information and analyzing customer needs.

-Prepares product or service reports by collecting and analyzing customer information.

-Contributes to team effort by accomplishing related results as needed.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2010 to May 2012 (1 year 7 months)
Customer Service Representative at Mobinil

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Registering customer's data and activating their lines.


Company Details

Mobinil

6 of october city, Egypt

501-1000 employees

Telecommunications

N/A

Feb 2010 to Jul 2010 (5 months)

Education

Bachelor's Degree in Information Systems

Education Details

Bachelor's Degree

Information Systems

FUTURE ACADEMY, Egypt

B / Very Good / 75 - 85%

N/A

N/A

FUTURE ACADEMY
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Shahed Abd Almonem Read

Egypt

2005

C / Good / 65 - 75%

N/A

Al Shahed Abd Almonem Read
2005

Certifications

Certificate details

CCNA - Routing and Switching

Sep 2013

N/A

https://www.cisco.com/go/verifycertificate

415324132574DNCL

Cisco

N/A

MCP
Sep 2014

Certificate details

MCP

Sep 2014

N/A

https://mcp.microsoft.com/Anonymous//Transcript/Validate

1140032 | Access Code : OsamaNasser

Microsoft

N/A

Certificate details

MCSA - Windows Server 2012

Nov 2014

N/A

https://mcp.microsoft.com/Anonymous//Transcript/Validate

1140032 | Access Code : OsamaNasser

Microsoft

N/A

Certificate details

MCSA - Office 365

Dec 2014

N/A

https://mcp.microsoft.com/Anonymous//Transcript/Validate

1140032 | Access Code : OsamaNasser

Microsoft

N/A

Certificate details

MCSE - Server Infrastructure

Dec 2014

N/A

https://mcp.microsoft.com/Anonymous//Transcript/Validate

1140032 | Access Code : OsamaNasser

Microsoft

N/A

Training and Courses

Training/Course Details

System Administration

Sep 2014

Networkers

that course preparing you to become a system administrator MSCA MCSE

This profile is fresh!
Last update 6 days ago.

Jobseeker photo

Profile Skills and Keywords

Access DatabaseArabicCCNACCNA - Routing And SwitchingCommunicatorComputer NetworkingCustomer ServiceCustomer Service RepresentativeEnglishEtisal InternationalHard WorkerHelpdeskITIT SpecialistInformation SystemsInformation Technology (IT)Learning New ThingsMCPMCSA - Office 365MCSA - Windows Server 2012MCSEMCSE - Server InfrastructureMicrosoft AccessNetwork EngineerNetworkingNetworksOrganizerProblem SolverProperty ManagementReadingReal EstateSoftware DevelopmentSupportSystem AdministrationTeam PlayerTelecommunicationsVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Microsoft Access

Microsoft Access

: Expert

: Extreme - I love it!

:

5-7 years

Networks

Networks

: Intermediate

: High

:

1-3 years

MCSE

MCSE

: Intermediate

: High

:

Less than 1 year

CCNA

CCNA

: Intermediate

: High

:

Less than 1 year

Information Technology (IT)

Information Technology (IT)

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Access Database

Access Database

: Expert

: Extreme - I love it!

:

3-5 years

Networking

Networking

: Intermediate

: High

:

3-5 years

Key Skills

Communicator, Hard worker, Organizer, Problem Solver, Team Player

Online Presence

https://eg.linkedin.com/in/onasserhttps://www.facebook.com/The.GahBaZhttps://twitter.com/TheGahbaz

Osama is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Osama's full profile and find more great talent and professionals to join your team.