Basic Info

Osama Khaled

Less than 1 year

October, Egypt

Bachelor's Degree

Entry level

Work Experience

Business and special customers technical support specialist at TE Data

Experience Details

Business and special customers technical support specialist

Customer Service/Support

Entry Level

Assist the staff at the front counter in providing quality customer service under direct supervision of the Manager of User Services in various assignments related to the function of the Help Desk and will be responsible for the following duties:
- Capturing lessons learned and managing client's database.
- Handling technical Calls.
- Receiving incoming calls and providing technical support to ADSL problems.
- ADSL Troubleshooting and fixed line services.
- Primarily responsible for the end-to-end support of HSI, IPTV/VOD and POTS fiber to the home (FTTH) G-PON customers.


Company Details

TE Data

Mohandeseen, Egypt

More than 1000 employees

Architectural and Design Services, Internet/E-commerce

Www.tedata.net

May 2016 to present (7 months)

Education

Good in Elctrical,electronics and communications systems Engineering

Education Details

Good

Elctrical,electronics and communications systems Engineering

MSA University, Egypt

C / Good / 65 - 75%

Electronics, communications systems, digital systems design, digital systems interface, programming, physics,...... And mathematics

Theoritical and practical study on Elctrical and elctronic circuits

MSA University
2009 - 2013
Good in Elctrical,electronics and communications systems Engineering

Education Details

Good

Elctrical,electronics and communications systems Engineering

MSA University, Egypt

C / Good / 65 - 75%

Electronics, communications systems, digital systems design, digital systems interface, programming, physics,...... And mathematics

Theoritical and practical study on Elctrical and elctronic circuits

MSA University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

6th of October secondary school

Egypt

2008

A / Excellent / 85 -100%

I Was one of 20 student among hundreds of students who participated in superior students competitions

6th of October secondary school
2008

Training and Courses

Training/Course Details

Embedded systems

Mar 2016

FAB

Embedded systems diploma included software and hardware

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

Architectural And Design ServicesBusiness And Special Customers Technical Support SpecialistCCNACreativeCustomer ServiceDogsDutchE-commerceElctrical,electronics And Communications Systems EngineeringEmbedded SystemsEnglishFoodFootballGSMGymHard WorkerInternetLeaderMicrocontrollerMicrocontrollersMicrosoft OfficeMoviesSupportSupportiveSwimmingTeam Player

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Dutch

Dutch

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microcontrollers

Microcontrollers

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: High

:

More than 7 years

GSM

GSM

: Intermediate

: High

:

Less than 1 year

CCNA

CCNA

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Embedded systems

Embedded systems

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microcontroller

Microcontroller

: Advanced

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Creative, Team Player, Supportive

Online Presence

Www.linkedin.com/in/osama husseinWww.facebook.com/osama hussein khaledWww.twitter.com/osama hussein

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