Osama Gharebo

Meal Assistant

• Job Details:Served as the primary focal point for the complaints and feedback response mechanism (CFRM), managing hotline and call center operations. Received, logged, categorized, and analyzed complaints and feedback received through various channels, ensuring timely and appropriate responses in coordination with relevant departments. Maintained strict confidentiality and professionalism while interacting with beneficiaries and stakeholders. Prepared and submitted regular CFRM reports to senior management, including data analysis and recommendations for service delivery improvements.

WASH Project Assistant

• Job Details:Managed and coordinated a large-scale emergency water distribution project, overseeing the daily operation of 18 water tankers and 18 daily workers. Ensured efficient and equitable water distribution across designated areas, reaching affected populations. Closely monitored project implementation, proactively identified and addressed operational challenges. Prepared and submitted daily reports detailing water distribution volumes, reach, and any encountered issues.

Meal Officer

• Job Details:Acted as the hotline focal point, managing beneficiary calls, recording, and diligently following up on complaints and feedback. Supported project monitoring activities through field visits (when applicable) and remote data collection methodologies. Collected and managed project data using MS Office tools and Kobo Toolbox, ensuring data quality and integrity. Prepared monitoring reports and contributed to overall MEAL activity planning and implementation. Oversaw distribution processes and conducted post distribution monitoring (PDM) surveys and analysis.