
Omnia Abdelfattah Islam
Project Coordinator at MME Telecom
Maadi, Cairo, EgyptWork Experience
MME Telecom
Jun 2023 - Present -2 yrs, 2 months
Egypt
- Job Details:Handle expense claims, issue client invoices, and track attendance accurately and on time. Oversee Microsoft technical administration: request licenses, create emails, and manage mailbox and OneDrive data for former employees. Manage social media platforms and create branded content aligned with company identity.
Etisalat UAE
Dec 2019 - Jun 2023 -3 yrs, 6 months
- Job Details:Manage corporate debt collections, ensuring timely payment recovery. Negotiate payment plans and resolve disputes with clients. Lead and mentor a team of collection specialists for optimal performance.
Peak (Training and Co-working Space)
Feb 2019 - Oct 2019 -8 months
Egypt
- Job Details:Managed company finances, including income and expenses. Oversaw payroll, attendance, and employee records. Supervised the admin team for efficient daily operations. Supported sales and prepared client proposals.
Customer Retention AdvisorFull Time
LanguageOSN (Orbit Showtime Network)
Jul 2016 - Feb 2019 -2 yrs, 7 months
Egypt
- Job Details:Handle cancellations, addressing issues to retain clients. Develop and implement strategies to improve retention rates. Prepare reports on retention efforts, feedback, and cancellations.
Education
Diploma in Graphic Design
Arcplan groupJan 2023 - Jan 2024 - 1 Year
Bachelor's Degree
Cairo University (CU)Jan 2012 - Jan 2016 - 4 yr
Skills
- Office management
- Data Handling
- Adobe Creative Suite
- Microsoft 365
- Invoicing
- Canva
- ChatGPT
- Detail-oriented
- Highly organized
- Time Management
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Languages
Arabic
FluentEnglish
Fluent