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Omnia Abdelfattah Islam

Project Coordinator at MME Telecom

Maadi, Cairo, Egypt

Work Experience

  • Project Coordinator

    MME Telecom

    Jun 2023 - Present -2 yrs, 2 months

    Egypt

    • Job Details:Handle expense claims, issue client invoices, and track attendance accurately and on time. Oversee Microsoft technical administration: request licenses, create emails, and manage mailbox and OneDrive data for former employees. Manage social media platforms and create branded content aligned with company identity.
  • Senior Corporate Collection

    Etisalat UAE

    Dec 2019 - Jun 2023 -3 yrs, 6 months

    • Job Details:Manage corporate debt collections, ensuring timely payment recovery. Negotiate payment plans and resolve disputes with clients. Lead and mentor a team of collection specialists for optimal performance.
  • Office Manager

    Peak (Training and Co-working Space)

    Feb 2019 - Oct 2019 -8 months

    Egypt

    • Job Details:Managed company finances, including income and expenses. Oversaw payroll, attendance, and employee records. Supervised the admin team for efficient daily operations. Supported sales and prepared client proposals.
  • Customer Retention AdvisorFull Time

    LanguageOSN (Orbit Showtime Network)

    Jul 2016 - Feb 2019 -2 yrs, 7 months

    Egypt

    • Job Details:Handle cancellations, addressing issues to retain clients. Develop and implement strategies to improve retention rates. Prepare reports on retention efforts, feedback, and cancellations.
  • Education

    • Diploma in Graphic Design

      Arcplan group

      Jan 2023 - Jan 2024 - 1 Year

    • Bachelor's Degree

      Cairo University (CU)

      Jan 2012 - Jan 2016 - 4 yr

    Skills

    • Office management
    • Data Handling
    • Adobe Creative Suite
    • Microsoft 365
    • Invoicing
    • Canva
    • ChatGPT
    • Detail-oriented
    • Highly organized
    • Time Management
    View More

    Languages

    • Arabic

      Fluent
    • English

      Fluent
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