Omar Ahmed Taha Sayed Abdelnabi

Technical Support EngineerFull Time

• Job Details: Handling tier one customers (troubleshooting, conference calls and escalations).  Acting as a first level of escalation and acting on behalf of my manager when he is not available.  Ensuring that the load is fairly distributed over the shift members.  Diagnosing fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.  Documenting all troubleshooting and incident management actions via the electronic incident management system in a timely manner.  Obtaining, documenting data integrity issues and ensuring getting valid Reason for Outage (RFO) when applicable.