Omar Shaker Khader

MS Solutions Consultant & T.S Team LeadFull Time

• Job Details:Our company provide Microsoft Licensing and support services for governmental sector and enterprise companies, and I have been appointed to enhance the technical team experience and provided services, also to provide senior consultation level for government enterprise projects, and my duties are but not limited to: • Managing Technical Support team activities. • Training & development management • Monitor and control outsource contracts SLA. • Managing enterprise support services contract’s. • Provide senior consultation & L3 support for Microsoft services. • Acting development manager for support services. - Microsoft Solutions I provide support and consultancy service for : * MS Windows Server * MS Exchange Server * MS Hyper-V * MS Azure * MS System Center - Client Accounts contracts managed by me: • Jordanian Government (Ministry of Telecommunication, National IT Center, National Crisis Management Center) Royal Air Force, Jordan Aramid Forces, Jordan Central Bank

Freelance Professional TrainerFreelance / Project

• Job Details:Delivered Technical & Management training courses for companies within Jordan & Saudi Arabia market, Covering the below courses: • CompTIA (A+, Network+, Security+) • Microsoft (MCSA, MCSE, MS Office 365, MS Windows Server 2008/2012) • Business Process Management (ITIL Foundation, eTOM Business Process framework)

T.S Team LeadFull Time

• Job Details:• Managing Technical Support team at client’s site. • Managing hiring process for IT outsources services. • Monitor and control outsource contracts SLA. • Service and performance reporting officer. • Delivery dept. projects and timesheet controller. • Participate in IT outsource service offering.