Basic Info

Omar Mawardi

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality Control Officer at Emirates NBD Bank

Experience Details

Quality Control Officer

Banking

Experienced (Non-Manager)

Participates in design of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to site management team.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Monitors email customer contacts.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center team leaders and managers.
Prepares and analyzes internal and external quality reports for management staff review


Company Details

Emirates NBD Bank

5th settlement, Cairo, Egypt

More than 1000 employees

Banking

www.emiratesnbd.com.eg

Oct 2014 to present (2 years 2 months)
Account Manager at Metra Computer

Experience Details

Account Manager

Sales/Retail

Entry Level

 Operate as the lead point of contact for any and all matters with clients.
 Build and maintain strong, long-lasting customer relationships.
 Develop a trusted advisor relationship with key customer.
 Assist with high severity requests or issue escalations as needed.


Company Details

Metra Computer

Giza, Mohandseen, Egypt

More then 1000 employees

Information Technology Services

www.metracomputer.com

Jan 2013 to Jul 2014 (1 year 6 months)

Education

B.Sc Faculty of Commerce & Business Administration in Forigen Trade

Education Details

B.Sc Faculty of Commerce & Business Administration

Forigen Trade

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2009 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Catherine School

Egypt

2008

B / Very Good / 75 - 85%

N/A

Saint Catherine School
2008

Training and Courses

Training/Course Details

Microsoft Office 2010

Dec 2012

CompuTek

N/A

Training/Course Details

Summer Training

Oct 2011

Ahly United Bank In Egypt AUBE

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account ManagerAdaptiveArabicBankingBusiness DevelopmentChocolateEnglishFlexibleForigen TradeHandles StressHard WorkerIT SalesInformation Technology ServicesInteractiveMicrosoft Office 2010PartyPresenterQuality Control OfficerRetailSalesSuccessSummer TrainingTrance Music

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Banking

Banking

: Intermediate

: High

:

1-3 years

IT Sales

IT Sales

: Beginner

: High

:

1-3 years

Key Skills

Hard worker, Presenter, Flexible / Adaptive, Handles Stress, Interactive

Online Presence

https://www.linkedin.com/profile/view?id=373244435&trk=nav_responsive_tab_profile3244435&trk=nav_responsive_tab_profile_pichttps://www.facebook.com/omar.mawardi

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