Basic Info

Omar khaled

8 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

SharePoint Support Engineer at Microsft

Experience Details

SharePoint Support Engineer

Accounting/Finance, IT/Software Development

Experienced (Non-Manager)

 As A SharePoint TIER 2 Engineer I’m representing Microsoft in customer communication via phone, email, or chat to assist customers in resolving technical issues involving Microsoft products and services.
 Act as a technical focal point in cooperative relationships with other companies.
 Manage crisis situations that may involve technically challenging issues and diverse audiences.
 Own and resolve technically complex mission critical or politically hot customer issues.
 Use trace analysis, debug skills and other proprietary tools, to analyze problems and develop solutions to meet customer needs.
 Investigating complex SharePoint issues relating to performance, administration, site configuration and customization;
 Using support tools such as Fiddler, HTTPWatch, NetMon, IE Developer Tools, Debug Diag
 Strong understating of SharePoint administration, using SharePoint Central Admin and SQL Management Studio, SQL Profiler;


Company Details

Microsft (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

http://microsoft.com

Sep 2015 to present (1 year 11 months)
Operations Engineer at Vodafone

Experience Details

Operations Engineer

IT/Software Development

Experienced (Non-Manager)

Technical Operation:
 Manage the SharePoint platform backend servers.
 Ensure to meet the systems availability for all the backend systems.
 Follow-up on the daily health checks and fix problems once they appear on a server.
 Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.
 Clear notification for any production problems
 Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support.
 Keep up to date with the new SharePoint product versions and new releases.
 Transfer the knowledge to the first line of support.
 Transfer the knowledge to the new comers in the second line support team.
 Ensure to use the SharePoint pre-production environment for testing activities before launching a new service.
 Ensure to maintain the SharePoint preproduction environment similar to the production platform.
 Ensure to maintain the preproduction environment availability for all the backend systems excluding planned outage.
 Manage installing and upgrading SharePoint Products. This includes the deployment of new shipments

Crisis Management & Escalations:
 Managing any crisis related to the system
 Escalate to vendor and management when needed
 Follow the crisis management


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

N/A

May 2013 to Sep 2015 (2 years 4 months)

Education

Information systems in Information systems

Education Details

Information systems

Information systems

Sadat Academy for Managment Science, Egypt

Not specified

N/A

N/A

Sadat Academy for Managment Science
2005 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman

Egypt

2005

A / Excellent / 85 -100%

N/A

Orman
2005
This profile is fresh!
Last update 7 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAnalyticalArabicBusiness-orientedCommunicatorEnglishFinanceITInformation SystemsInformation Technology ServicesInsuranceMicrosftOperations EngineerPlannerSQL ServerSharePointSharePoint Support EngineerSoftware DevelopmentTeam PlayerVodafoneWindows Server

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

SharePoint

SharePoint

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

SharePoint

SharePoint

: Expert

: Extreme - I love it!

:

5-7 years

SQL Server

SQL Server

: Expert

: Extreme - I love it!

:

5-7 years

Windows Server

Windows Server

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Planner, Business-oriented, Communicator, Team Player

Online Presence

https://eg.linkedin.com/in/omar-khaled-23

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