Omar Emad El Deen
Team Leader at Raya Contact Center
Cairo, EgyptWork Experience
Team LeaderFull Time
Raya Contact Center
May 2014 - Present -11 yrs, 2 months
Egypt , Cairo
- Job Details:I'm working as Operations Team Leader in Raya Contact Center, Etisalat UAE project.
Account AdvisorFull Time
Raya Contact Center
Aug 2012 - Apr 2014 -1 yr, 8 months
Egypt , Cairo
- Job Details:I have worked as account advisor for 1 year & 8 months in Raya Contact Center, Etisalat UAE Home Services project
TeacherFull Time
Riad al Saleheen
Sep 2008 - Jan 2011 -2 yrs, 4 months
Egypt , Cairo
- Job Details:Math Teacher
Education
Bachelor's Degree in Mathematics
Ain Shams University (ASU)Jan 2004 - Jan 2008 - 4 yr
High School - Thanaweya Amma
mataria secondary schoolJan 2004
Activities
Charity Activities at Qalb Yahmel Hamma Aakheeh
Volunteering
Oct 2018 - Present -6 yrs, 9 months
Achievements
- Letter of thanks for my achievments in teaching field through improving my students level of performance & skills during 2011/ 2012 educational year. - Achieved team no. 1 rank in 2017 across Raya Contact Center for Etisalat Home Services projects. - Achieved team no. 2 rank in 2018 across Raya Contact Center for Etisalat Home Services projects. - Achieved team no. 1 rank in 2019 across Raya Contact Center for Etisalat Home Services projects.
Skills
Languages
Arabic
FluentEnglish
AdvancedFrench
Intermediate
Training & Certifications
E-volve
Raya Contact Center·2019Communicate & Coach to peak Performance
Dale Carnegie·2019Supervisor Development Program
Raya Contact Center·2018On-Track Leadership Training
Raya Contact Center Training·2017Business Writing
Raya Contact Center Training Center·2016Soft Skills
Raya Contact Center training center·2016CCNA
Cisco Systems Inc.·2012ICDL
European Computer Driving licence Foundation·2009