
Omar Amr Farahat
Founder at The Craft House
New Cairo, Cairo, EgyptWork Experience
Senior Sales Support ManagerFull Time
Small Biz Silver Lining
Jun 2022 - Present -3 yrs
United States , East New York
- Job Details:• Handle complex situations with clients & create satisfying solutions. • Leading with Customer Success Manager on the goals of our team, and adhere to promote cooperative behavior and team efforts. • Build constructive feedback to our product SLAP™, articulate goals for future improvement.
Sales Support ManagerFull Time
Small Biz Silver Lining
Oct 2021 - Jun 2022 -8 months
United States , East New York
- Job Details:• Manage the sales leads through the funnel from proposal development to full enrollment & delivery. • Manage all incoming tickets, handling them through Agile CRM. • Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients. • Accountability calls with the clients on a regular basis and implement their business strategy and ensure that they are engaged, keeping them 100% focused on their goals using the SLAP™ methodology.
FounderFull Time
The Craft House
Oct 2018 - Present -6 yrs, 8 months
Egypt , Cairo
- Job Details:• Founded a new brand specialized in decor and interior products where designing, implementing and manufacturing several handmade products featured in many forms: Furniture, wall partitions, TV units, wall partitions, coffee tables, etc... • Our client based have been through social media platforms Link: www.facebook.com/Thecrafthouseart/ www.instagram.com/the.craft.house/
Maintenance EngineerFull Time
Al Bahi Paper Co.
Jan 2015 - Oct 2018 -3 yrs, 9 months
Egypt , Cairo
- Job Details:• Plan, schedule, and coordinate preventive & corrective maintenance activities to the factory machinery. • Sorting and managing repair parts cycle times and minimize downtime. • Ordering spare parts, tools, and performing tasks needed to help the team achieve operational goals. • Leading group of technicians to maintain the productivity process of the plant. • Evaluate productivity analysis and seek development of upgrades to the production line.
Education
BSc in Mechatronics Engineering
Ain Shams University (ASU)Jan 2006 - Jan 2012 - 6 yr
High School - Thanaweya Amma
BBC International SchoolJan 2006
Skills
- Installations
- Interior Finishing
- Furniture Sales
- Mechanical Engineering
- Furniture Design
- Sales
- Adobe illustrator
- CRM
- Autodesk Inventor
- Photoshop Lightroom
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Languages
Arabic
FluentEnglish
FluentGerman
Beginner
Training & Certifications
Micro controller PIC
CompuSystems·2012SCADA systems
Schneider Electric·2011Basics of PLC
Schneider Electric·2011Automation Control
Schneider Electric·2011