Omar Mostafa Allam

IT/Network Security EngineerFull Time

IP Problem ExpertFull Time

• Job Details:• Acting as the highest level of technical Escalation for all IP and Internetwork Problems escalated by customer’s Service Desk in Orange Business Services. • Handling and troubleshooting the most complex escalated IP problems • Having direct interlock channel with Cisco through Cisco Technical Assistance Centre (TAC). • Escalation point for Network Problem Expert Team

Network Problem ExpertFull Time

• Job Details:• Act as the highest level of technical escalation for the Service Desk and Incident Management Department. • Lead and provide technical guidance and support for these entities toward problem resolution. • Responsible for the verification and/or recommendation of the correct and appropriate hardware/software customer configuration of equipment toward resolution of customer faults. • Work closely with engineers and Service Providers to adequately test and resolve network issues. • Provide technical support for the resolution of repeated/Chronic problems if requested. • Resolve customer configuration problems, identify product malfunctions, and simulate communication problems in lab environment for problem resolution.