Omar Alkot

Live Transfer AgentFull Time

• Job Details:Maintained high conversion rates by actively listening to caller needs, overcoming objections, and creating urgency around available benefits and enrollment windows. Adapted communication approach to senior callers, ensuring clarity, patience, and empathy to build rapport and trust in a high-volume environment. Screened and qualified leads through outbound and inbound calls, ensuring eligibility for Medicare Advantage and supplemental insurance plans before live transfer to licensed agents. Provided accurate, compliant information regarding Medicare Advantage Plan benefits such as dental, vision, hearing aids, transportation, and over-the-counter allowances to generate interest and engagement

Customer Support AdvisorFull Time

• Job Details:- Handling Inbound inquiries for Bills and Account Management - Handling Bill Disputes with Customers - Upselling Various Products to Eligible Customers - Receiving Payments From Customers Via a Tokenized System - Solving Technical Issues with Customers Network (Data, Voice And SMSs) - Helping Customers Set up their Devices and smartwatches - Handing complaints and escalating them whenever needed to the relevant department - Making Sure All Customer queries are resolved Via Sending Follow up Text Messages.