
Omar Ashraf Behery
Customer Success Manager at Point
Haram, Giza, EgyptWork Experience
Customer Success ManagerFull Time
Point
May 2024 - Present -1 yr, 1 month
Egypt , Cairo
- Job Details:•Manage marketing and promotional activities across all Unilever brands, ensuring alignment with overall brand strategy. •Establish strong relationships with the client, driving engagement and satisfaction. •Identify opportunities for increasing volume and growth within the account. •Prepare and analyze monthly reports on cost savings and financial performance. •Collaborate with brand managers to develop and execute annual trade plans for each brand. •Execute promotional activities for sales channels, including the creation of marketing materials and activation strategies. •Monitor the annual plan for promotional activities in retail channels, ensuring timely and effective implementation. •Manage the production and distribution of promotional materials, maintaining high standards of quality and consistency. •Provide full operational support for the marketing activation of special events, ensuring successful execution and impact.
Area Sales ManagerFull Time
- Job Details:•Handling both traditional trade & mini markets accounts in east delta region. •Expanded the customer base by 30% through effective account management and strategic outreach. •Achieved a 50% growth compared to the previous year •Recognized as the top performer in the region for the traditional trade channel •Led execution team by reviewing and analyzing territory volumes to achieve the targets •Accomplished corporate goals by implementing strategic sales plans. •Ensure all required visit and outlet coverage is maximized as per month plan. •Developed and executed a S&D plan to meet company objectives and volume targets. •Enhanced account relationships to optimize distribution and brand availability in the territory •Identified new opportunities in the field, ensure updated territory data base. •Motivated and guided the team towards achieving goals through personal development and coaching •Boosted team productivity with targeted training and motivational strategies. •Maintained high customer satisfaction through effective problem resolution and feedback management.
Account ManagerFull Time
Leap Communication
Sep 2019 - Apr 2021 -1 yr, 7 months
Egypt , Cairo
- Job Details:•Make initial contact with potential customers and arrange meetings & presentations •Manage the entire sales cycle until securing a deal •Manage BTL Activities (POSM activities / In-store Activations / Roadshow / Events) •Handle client complaints or objections •Handle, track and supervise the operations & production process •Manage events walking through designs, logistics, and materials needed.
Customer Support AgentFull Time
- Job Details:• Respond to customer inquiries via phone, email, and chat. • Provide accurate information regarding orders, products, and services. • Assist customers with troubleshooting and resolving issues efficiently. • Document customer interactions and feedback in our systems. • Collaborate with other departments to enhance the customer experience. • Identify trends in customer inquiries and suggest improvements to enhance service quality.
Education
Bachelor's Degree in Mechanical Engineering
Cairo University (CU)Jan 2012 - Jan 2017 - 5 yr
Activities
Fundraising leader at Via Club CU
Student Activity
Oct 2016 - Aug 2017 -10 months
Fundraising member at VIA Club CU
Student Activity
Nov 2015 - Aug 2016 -9 months
Skills
Languages
English
Fluent
Training & Certifications
Supply Chain Program
Mondelez International·2017Project Management
P&G·2016