Omar Mokhtar abdelgelil

Head of Sales Department and Commercial Director at Misr Helwan

Maadi, Cairo, Egypt

Click Cash

Jul 2022 - Present -2 yrs, 11 months

Egypt , Cairo

Misr Helwan

Apr 2016 - Present -9 yrs, 2 months

Egypt , Cairo

Job Details:• Account Manager for Egypt Free Shops CO. Al Masria Aswaq Abdel Aziz, B-TECH • And EGYPTAIR • Build a customer relationship, which adds value to the customer leading to a long term profitable relationship. • Resolve customer complaints and problems, escalates issues to appropriate persons/teams whenever needed. • Effectively interpret the needs of the customers, maintain and enhance standards of quality for the services offered.

Vodafone

Sep 2013 - Apr 2016 -2 yrs, 7 months

Egypt , Cairo

Job Details:• Handling variance reports and taking corrective and preventive actions. • Handling the cash end of day processes and delivering cash. • Adherence to all cash operation policies & procedures. • Ensure proper handling of opening and closing procedures. • Maintain the agreed stock level at all times. • Ensure effective, efficient and smooth day to day operations. • Ensure the team’s adherence to company’s policies and procedures. • Ensure accurate and updated filing system. • Communicate daily reports and correspondences to stakeholders. • Update store’s communication messages.

Barclays Bank

Jan 2013 - Sep 2013 -8 months

Egypt , Cairo

Job Details:• Handling customers' inquiries and complaints • Communicate effectively with other departments in order to provide the required customer service standards. • Provide excellent knowledge of all Banking services, products, offers, promotions.

Information Systems and administration, in V
elmokatam academy
Jan 2006 - Jan 2010 - 4 yr
High School - Other
el sanwia el maamria school
Jan 2006

My most important accomplishments have been achieved Required by the company with an increase of 35% over the specified number