Omar Mohammed Zanaty

Payroll relationship officerFull Time

• Job Details:Oversee account opening, account closing, and product sales activities. Review load application, approve or disapprove loans, and communicate loan decisions to customers. Build positive working relationship with existing customers for repeat businesses. Make follow-up calls with customers and close all pending items. Identify and contact potential customers to increase customer base. Work with management to develop customer retention and outreach strategies. Maintain up-to-date knowledge about bank products and services. Work in compliance with bank polices and procedures. Maintain customer accounts, make sales calls to customers and identify cross-sell opportunities. Provide support to personal banking department when needed. Advise customers on bank services for their needs (e.g. loans and credit cards) Manage customer bank accounts; open, close and oversee transactions Resolve issues with banking services and accounts Refer clients to inhouse financial experts, as needed Reach out to potential customers to generate new business

Hub team leaderFull Time

• Job Details:1-lead a Team Create an inspiring team environment with an open communication culture. 2- Set clear team goals. 3- Delegate tasks and set deadlines Oversee day-to-day operation. 4- Monitor team performance and report on metrics. 5- Motivate team members 6- Discover training needs and provide coaching 7- Listen to team members' feedback and resolve any issues or conflicts 8- Recognize high performance and reward accomplishments. 9- Encourage creativity and risk-taking. 10- foucs on team performance and the daily task 11- handling the pending shipments for the hub 12- receive the new shipments from the DC car and giving ever courier his daily shipments send back the undelivered shipment to the DC and handleing COD shipments follow with all team

Retail Outlet ExecutiveFull Time

• Job Details:Attend to all walk-in customers requests & needs promptly. Serve Walk-in customers and provide full information and advice. Manage and meet customer expectations. Sustain high customer satisfactory service level. Provide excellent customer service for cash clients as per Aramex CS standards. Sell cash shipments. Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them. To contact four cash customers per day (leakage or none-active customers). Promote Aramex campaigns for customers. Ensure outlet customer satisfaction at all times. Handle relevant GCS cases, follow up and close all requests. Handle SRN for outbound team. Process and prepare cash shipments for shipping. Handle all outstanding reports and close the related cases on daily basis. Pass the outlet customer service audits. Adhere to company HSSE, compliance and sustainability corporate policies. Ensure timely resolution of customer complains to retain customers. Ensure using the up-to-date cash rates. Contribute to meeting the annual/quarterly cash targets.