Omar Muhammad – Technical Support Specialist at Nile University

Work Experience

Jun 2022 - Present -3 yrs

Egypt , Giza

DolfinED

May 2022 - Jul 2022 -2 months

United Arab Emirates , Ras al-Khaimah

Job Details:- Prepare and deliver Multi-Cloud and DevOps content: ● Courses. ● Hands-On Demos. ● Q&A Sessions. ● Exam Practice content. - Moderate live courses as needed. - Coach fresh team members during the onboarding process and probation period. - Work in a team to brainstorm, design and produce new learning content offerings and services. - Assist other senior team members in their content design, build, or delivery phases. - Develop own skills based on the roadmap and plan communicated.

Jan 2022 - May 2022 -4 months

Egypt , Giza

Job Details:- Microsoft Dynamics 365 Services. - Microsoft Dynamics 365 for Finance and Operations. - Provide the support for 35 branches and the HQ whether it's Retail issues or Technical issues over the day. - Create and monitor a system of controls, procedures, and forms for the recordation of IT hardware assets. - Initialize and configure the new server and PCs for the new branches. - Use many technologies and tools for virtualization and other fields of IT.

National Telecommunication Institute (NTI)

Oct 2021 - Nov 2021 -1 month

Egypt , Cairo

Job Details:The internship covered the following: - Project Management; Learned making a project plan from scratch. - Freelancing; Learned selling and pricing techniques and branding myself on Upwork and other freelance platforms. - Soft Skills; Enhanced presentation skills, communication skills, teamworking, interview and leadership. - Business English; Learned presenting myself in English, enhancing pronunciation and speaking, writing resume and cover letter in right form.

BSc in Business Information Systems (BIS)
Helwan University
Jan 2016 - Jan 2020 - 4 yr