Omar Walid Ali
Proactive Complaints at Vodafone Egypt
Manial, Cairo, Egypt- Microsoft Office
- Communication
- Multi-tasking
- Personnel Management
- Problem Solving
Work Experience
5 yrs
Proactive ComplaintsFull Time
July 2020 - Present • 3 yrs, 9 months
Complaints AdvisorFull Time
April 2019 - July 2020 • 1 yr, 3 months
Education
- Thebes Academy Jan 2018
Bachelor's Degree in Accounting
Achievements
- Giving training sessions to newcomers on how to request accessfor our 22 applications & providing them with full support on how to deal with any errors they face throughout this journey ensuring that they’d be able to fully use these applications. - Got promoted from billing department to Extreme repetitive callers’ queue within 2 months as an exception due to outstanding performance that was appraised by my manager. - Got recognized as top performer in June 2019 for complaints department in competition against 300 other advisors. - Delegated over my team that consists of 15 people, from the 1st of February/2020 till the end of April 2020 to uplift performance by supporting them with knowledge, handling escalations on spot & coaching. - Got transferred to start at Pro-active complaints as wave zero along with 29 other agents due to our top performance & profiles.
Skills
Tools and Fields of Expertise
- Microsoft Office
- Communication
- Multi-tasking
- Personnel Management
- Problem Solving
Languages
English
FluentArabic
Fluent