Omar Walid Mohamed

Quality Control EngineerFull Time

• Job Details:• Maintain systems for checking and verifying process compliance to HACCP Food Safety Plan, Food Quality Manual, and Formula Control. • Ensure proper and accurate documentation of food safety and hygiene procedures and verification records. • Implement and maintain NFSA quality standards across the market and its visits. • Preparing and participating in audits and report in writing to the overheads the findings of the inspections and the corrective action taken/required. • Supervise daily workflow for the fresh food receiving and catering. • Ensure correct processes, policies and proper execution of inventory management Shrink/Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality, close to expiry). • Ensure food storage equipment for high-risk foods is at the correct temperature and complies with the required health and safety standards. • Train all categories of staffs in Food safety & factors affecting Premises hygiene. • Follow up on Implementation of the integrated pest management system. • Collaborating with the sourcing and product development team. • Documenting NCR if any product or staff issue related to food safety and verify the correction action in accordance with quality manual guidelines. • Reporting documents to the branch and area managers.

Customer Care CoordinatorFull Time

• Job Details:• Responding to customers’ inquiries. • Guiding and training new agents. • Supporting team tasks. • Coaching agents and follow up their KPI’s.