Omar Mohamed Taha

Strategic Planning SeniorFull Time

• Job Details:• Internal and external analysis for industry to contribute in company next year business plan (Pillars, Initiative, Priorities). • Set KPIs (initiative and priorities after alignment with other entities). • Prepare monthly performance reports contain the needed analysis and recommended corrective actions. • Prepare any other reports requests from top management. • Prepare reports, follow up and analyze the results of mega projects and customer satisfaction.

Customer Experience Insights Senior SpecialistFull Time

• Job Details:• Execute activities within customer journey mapping including: mapping workshops, map creation and management, pain point summaries and additional supporting documentation • Support the development of annual customer experience and trend assessments by analyzing a variety of data sources and synthesize findings in to actionable insights. • Collaborate and serve as an insight resource horizontally across all CX initiatives and functions (e.g. CX strategy, Design Research, Optimization) throughout the end-to-end customer experience process. • Support key cross-functional meetings with internal and external partners • Participate in activities such as: Mystery Shopping in stores and calls, research observation, and interviewing internal partners.

Continuous Improvement Senior SpecialistFull Time

• Job Details:• Measuring customer experience through all channels. • Gathering & Analyzing customer feedback. • Conduct improvement plans to enhance customer experience. • Effectively plan and communicate proposed changes within the company, ensuring commitment to implementation. • Data analysis & reporting and presenting. • Make GEMBA exercises to determine gaps to work on. • Make a process gap analysis after scanning & capturing as is process and then work in these gaps. • Follow up activities with all stakeholders who are dedicated in every project.