Omar Ibrahim Shedeed

Customer ServiceFull Time

• Job Details:- Respond to customer calls professionally and efficiently regarding account balances, transactions, loans, credit cards, and other banking services. - Address and resolve customer complaints, concerns, and disputes in a timely and satisfactory manner. - Assist with account-related requests such as blocking lost cards, updating personal information, and reporting unauthorized transactions. - Log customer interactions, complaints, and resolutions in the bank’s CRM system. - Ensure all customer data is handled securely and in compliance with banking regulations. - Achieve key performance indicators (KPIs) such as call handling time, first-call resolution, and customer satisfaction scores. - Assist customers with inquiries related to Treasury Bills (T-Bills) and Mutual Funds, including subscription processes, maturity dates, yields, and redemption procedures. - Guide customers on how to purchase, redeem, or reinvest in T-Bills and Mutual Funds through the bank’s channels and resolve issues related to transactions, statements, or discrepancies in a timely manner.