Omar Mohamed Selim

Telematics EngineerFull Time

• Job Details:Testing and configuring GPS devices remotely System administrator duties as create users accounts , profiles, notification and other clients requirements. Provide on phone assistance to the technicians during installation and maintenance. Create system reports of devices/clients issues as per customer requirements. Prioritizing and managing many open cases at one time Providing support, including procedural documentation and relevant reports Managing devices on clients account. Supporting the roll-out of new applications

Technical Support SpecialistFull Time

• Job Details:● Perform the assigned duties as per the set policies and procedures in order to achieve the section goals. ● Participate in the analysis, design, and testing of software components. ● Work in a client-facing capacity, to assess business needs, and to design and present software implementation solutions. ● Perform software installation, configuration, and database management for each new project. ● Serve as key liaison, work in all phases of software implementations, support teams in areas of development, configuration and issue resolution. ● Create and maintain technical documentation, knowledge base articles, and troubleshooting guides to facilitate efficient issue resolution and enhance team productivity. ● Follow up on the project plan and define the milestones to be sent to the direct manager. ● Report all bugs to the quality Assurance team on a regular basis. ● Ensure smooth system integrations and quality implementations of the software within the agreed-on deadlines. ● Use different platforms to configure reusable software integrations. ● Work with clients to establish go live tasks and implementation milestones. ● Provide feedback to the development to the project manager. ● Helpscout Ticketing system Admin. ● ERP Technical support system. ● CRM Technical support system. ● Edu Cloud (LMS – SIS) Technical support system.

Technical Support EngineerFull Time

• Job Details:Applying configurations to tracking devices and also many different devices such as Fuel Level Sensors Maintaining technical issues for customers