
Omar Tarek Seif el dein
Senior IT Specialist at Clorox
Haram, Giza, EgyptWork Experience
Security Operations Engineer L2Full Time
Orange Business Services
May 2021 - Present -4 yrs, 1 month
Egypt , Cairo
- Job Details:• Resolve service incidents by troubleshooting & solving reported faults on firewalls “FortiGate, Checkpoint, Palo Alto, Juniper SRX”, proxies mainly bluecoat and Zscaler and Ivanti Pulse Secure SSL gateways, from initial configuration to incidents and change management. • Perform service changes by assessing risk and implementing reported change requests. • Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through Problem Management Dashboard, PEM Alarms, ServiceNow Tickets and Incidents or COM signed emails. • Monitor & validate alarms coming from intrusion sensors and identify real and false alarms. • Qualify and solve incidents by analyzing application-level traffic, tracking, and investigating intrusions through manual event correlation. • Perform routine actions to help manage and optimize IDP security policies. • Perform solution releases by authorizing & validating changes, upgrades, updates, patches, and migrations as well as implementing them. • Maintain Security Solutions Configuration Management up to date by adding/modifying CI as implied by the incident, change, & release processes. • Manage customers (internal and external) calls and provide them with regular as per each of the service support processes. • Mentor newcomers and security associate and provide them with guidance and technical advice. • Perform Technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion. • Perform vulnerability assessment for customers.
Senior System AdministratorFull Time
- Job Details:• Administrating Office 365 environment. • Administrating and Configuring windows server 2008, 2012 R2, 2016 Domain among with AD, DNS, DHCP, GPO, and WSUS. • Administrating and configuring SOPHOS firewall rules, polices and IPsec VPN networks. • Managing end points with SOPHOS end point protection cloud and on premises. • Microsoft virtualization (Hyper-V) designing and implementation. • Designing and Configuring Backup Strategy for all our machines and servers by Microsoft System Center Data Protection Manager. • Securing all machines and network equipment (routers, switches, access points) by applying all the security recommended policies, installing new patches and ensure that all of them are fully secured • Delivering training sessions in IT and cyber security awareness for all employees. • Managing all storage (NAS, SAN, Tape library). • Administrating our web applications and Microsoft SQL databases. • Administrating our VOIP System and the integration with the old Panasonic KX-TDE600 PBX. • Creating IT annual budget along with purchasing of IT Equipment, software’s, and licenses within agreed budget • Managing all the IT needs for our 16 sites across Egypt. • Supervise and coaching the help desk team to ensure maximum efficiency and performance. • Maintain the corporate data library and carry out regular audits, archival testing, and recovery testing to ensure data can be retrieved as per the defined.
Senior IT SpecialistFull Time
Feb 2018 - Present -7 yrs, 4 months
Egypt
- Job Details:• Establishing, installing, configuring, testing, maintaining, monitoring, and troubleshooting the network, establishing connections and firewalls. • Install, administer, support, and maintain server hardware, peripherals, software, and operating systems. • Implementation of various systems to include desktops, laptops, servers, network equipment, Data centers, and software applications on head office, plant and warehouses. • Configure windows server 2003, 2008, 2012 R2 Domain with latest releases and updates among with AD, DNS, DHCP, GPOs, OUs, WSUS, Migrations, emails, users and groups. • Microsoft virtualization (Hyper-V) design and implementation. • Design, install, upgrade, configure, and repair local and wide area network hardware and infrastructure include Juniper routers, UTM Firewalls, HP and Cisco switches, Sophos firewalls, WAN and DIA Links, VLANs configuration, DSL links, Fiber links, wireless access points. • Scheduling upgrades and backups of hardware and software systems. • Managing all storage (NAS, SAN, Tape library). • Purchasing of IT Equipment and software in line within agreed budgets. • Securing all machines and network equipment (routers, switches, access points) by applying all the security recommended policies and insure that all of them are fully secure and applying the latest security patches as they come in to insure that all our network is secured. • Designing and Configuring Backup Strategy for all our machines and servers by Veritas Backup Exec and Symantec Backup Exec. • Reporting to Vice Chairman (CTO & IT Director) • Supervise and coaching technical staff.
IT Specialist Full Time
Sep 2015 - Feb 2018 -2 yrs, 5 months
Egypt
- Job Details:• Responsible for All the factory Servers, Workstations, Hyper-V, Domain Controllers (2008 R2 – 2012 R2), File Server, IPsec VPN, Kaspersky Administration Server, Veritas DLO Backup, Symantec Backup Exec, Access Points, Scanners, Printers and Print Server. • Managing and maintaining Exchange server 2013 on premises and on cloud (office365), besides Skype for business. • Administering and configuring of Cyberoam and TMG firewalls. • Administering and configuration DNS & DHCP & Active Directory (Users, Computers, Groups, OU, GPO.) • Supporting Desktops, Laptops, Scanners, Painters and Network Locally and Remotely. • Handling all Factory Internet Problems with the ISP (Etisalat & TE Data). • Following the Antivirus is up to date and all security patches are applied and our computers are secured. • Administrating, configuring and maintaining of the factory CCTV and AXIS, HikVision NVRs and Cameras. • Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. • Responsible for the backup procedures and ensuring that all backups are taken. • Develop help sheets and knowledge base articles for end users. • Maintain the UPS(s), generators and other Data Center facilities.
Field Support EngineerFull Time
Fujitsu
May 2014 - Aug 2015 -1 yr, 3 months
Egypt , Giza
- Job Details:• Member of team which Design and support the infrastructure & implementation of the network and configures the servers, storage and whole data center. • Troubleshooting customers computer systems and Investigating, diagnosing, and solving computer software and hardware faults. • Responsible for implementing and providing high level of support for our clients
Education
BSc in Commerce
Cairo University (CU)Jan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
ibn sena lang. schoolJan 2009
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
CCNA Security
Cisco Networking Academy·2018CCNA Cyber Operations
Cisco Networking Academy·2018CCNA Cyber Operations
Cisco·2018The Complete Cyber Security Course
Udemy·2017CCNSP
Global Knowledge·2017Microsoft Exchange server 2016
Global Knowledge·2016CCNA
CompuTek·2015MCSA
CompuTek·2015MCSE
Microsoft·2015MCSA
CompuTek·2015CCNA
Cisco·2015MCSA
Microsoft·2015Excel Accounting
Cairo University·2013General English
Cambridge University·2013ICDL
2012