Omar Osama Hosny

Resource ManagerFull Time

• Job Details:• Responsible for maintaining a pool of candidates for several HRBrain clients on National levels through full-cycle recruitment. Coordinating to ensure all staff meets the client organizational requirements. • Communicating and interviewing /pre-screening candidates. • Source for MS Azure Architects/Developers, Security(CISSP), DevOps, QA, Product Managers, SAP, EAM, Data Scientist, and IT resources within - not limited to - the following technologies: Angular, React.js, Node.js, HTML5, CSS3, Java, Play/AKKA, Azure, AWS, iOS Android, Hadoop, Tableau, ETL, SQL, Selenium and BI Analytics. • Screen, arrange interviews, create, negotiate, and present offers using Cisco's MS 365, Zoom, Microsoft Teams and Webex. • Provide detailed reports as needed to all levels of the organization. • Attend intake sessions to learn and understand the hiring manager’s needs. • Attend meetings with VP’s and their Hiring Managers for recruitment status report updates and ongoing strategy. • Mentor, train, and coach new RMs to become more effective recruiting professionals. • Building an inventory based on market trends of qualified IT Consultants and Permanent IT candidates. • Applicant tracking regularly. • Negotiate contract terms with candidates who have been selected for both contract or full-time positions with clients. • Confirm candidate's availability and set up their respective interviews with potential clients. • Potentially assist with new business development as Hrbrain is in the process of expanding its services. • Update databases.

Customer Account ManagerFull Time

• Job Details:• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • May offer additional products and/or services • Track, document and retrieve information in call tracking database • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Account SpecialistFull Time

• Job Details:• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • May offer additional products and/or services • Track, document and retrieve information in call tracking database • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff